# 8911e7

> Public Help Center articles for 8911e7.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Backordering Items at the Portal](https://help.wargameportal.com/en-US/backordering-items-at-the-portal-1657806.md): At Wargame Portal, we offer access to a wide range of products, including items that may not currently be in stock at our warehouse. These products are made available through our Backorder system, allowing customers to reserve items that we can reque
- [Understanding Pre-Orders](https://help.wargameportal.com/en-US/understanding-pre-orders-7953644.md): Preorders give you the opportunity to reserve upcoming products before their official release date. This applies to preorder products across Wargame Portal, not just Games Workshop releases. Products available for preorder are clearly marked with a P
- [Understanding Games Workshop Preorders at Wargame Portal](https://help.wargameportal.com/en-US/understanding-games-workshop-preorders-at-wargame-portal-1652952.md): We know Games Workshop preorders are some of the most exciting moments in the hobby—and sometimes, the most confusing. Here's a breakdown of how preorders work, when they go live, and what to expect when it comes to allocations. Games Workshop preord
- [Second-Wave Preorder Items](https://help.wargameportal.com/en-US/second-wave-preorder-items-1779790.md): Second-Wave Preorders are a unique offering at Wargame Portal that give you a second chance to reserve hot new releases—but they work a bit differently from our standard preorders. Here’s everything you need to know:. Second-Wave Preorders are typica
- [Why Did a Backordered Item Change to “Sold Out”?](https://help.wargameportal.com/en-US/why-did-a-backordered-item-change-to-%E2%80%9Csold-out%E2%80%9D-4462317.md): Seeing an item suddenly move from Backorder or Reserve to Sold Out can be alarming—we get it. If you’ve already placed a backorder and then notice the item is now marked as sold out, don’t worry. This change does not mean your order was canceled or t
- [Special Order Items at Wargame Portal](https://help.wargameportal.com/en-US/special-order-items-at-wargame-portal-2436201.md): At Wargame Portal, not every item we offer comes through our regular warehouse or backorder pipeline. Some products are sourced directly from a vendor’s catalog or webstore on your behalf. These are referred to as Special Order items. Special Order i
- [Why Do Special Order Items Show a Generic Black Games Workshop Box?](https://help.wargameportal.com/en-US/why-do-special-order-items-show-a-generic-black-games-workshop-box-5434364.md): If you’ve noticed that many Special Order items on our site display a plain black box instead of detailed packaging, you’re not seeing a mistake—this is completely normal and comes down to how Games Workshop handles these products. Special Order item
- [Pricing of New Games Workshop Releases](https://help.wargameportal.com/en-US/pricing-of-new-games-workshop-releases-1757613.md): At Wargame Portal, we’re proud to carry a wide range of Games Workshop products, including exciting new releases. However, due to strict vendor policies, we are not permitted to disclose pricing information for new Games Workshop items prior to their
- [Why Are Some Games Workshop Products 10% Off and Others 15% Off?](https://help.wargameportal.com/en-US/why-are-some-games-workshop-products-10%25-off-and-others-15%25-off-1652949.md): At Wargame Portal, we aim to provide transparent pricing while offering you competitive discounts on Games Workshop products. You may notice that some products are listed at 15% off, while others are only 10% off—here’s why:. These items are part of
- [Third-Party Vendors and Fulfillment Information](https://help.wargameportal.com/en-US/third-party-vendors-and-fulfillment-information-1657808.md): Wargame Portal proudly partners with a select group of third-party vendors to bring you a broader range of accessories, terrain, tools, and hobby supplies. These vendors operate independently and fulfill orders from their own warehouses or facilities
- [How to Properly Reattach the Nozzle on Monument Hobbies and Colour Forge Spray Cans](https://help.wargameportal.com/en-US/how-to-properly-reattach-the-nozzle-on-monument-hobbies-and-colour-forge-spray-cans-1854270.md): Sometimes during shipping, the spray nozzles on cans from Monument Hobbies and Colour Forge may arrive dislodged. This is a manufacturing and shipping-related issue, not a defect—the nozzles are designed to be removable and are not broken. In fact, t
- [Special Order Terms of Service](https://help.wargameportal.com/en-US/special-order-terms-of-service-1924139.md): Special Order items are products that are not part of our regular warehouse stock or standard backorder pipeline. These items are purchased by us directly from a vendor’s website—most commonly Games Workshop—on your behalf after you place your order.
- [Why don't you stock more Games Workshop ranges?](https://help.wargameportal.com/en-US/why-dont-you--stock-more-games-workshop-ranges-1854376.md): At Wargame Portal, we’re passionate about the entire Games Workshop catalog—from the grimdark battlefields of Warhammer 40,000 to the fantastical realms of Age of Sigmar and the classic warfare of Warhammer: The Old World. However, as a small busines
- [Understanding Pricing on Our Products](https://help.wargameportal.com/en-US/understanding-pricing-on-our-products-2386291.md): At Wargame Portal, we believe in transparency and fairness when it comes to pricing. Here’s how we approach pricing across our catalog:. All items sold and fulfilled directly by us are listed at the maximum discount permitted by the vendor. For examp
- [Discontinued Items and Backorder Availability](https://help.wargameportal.com/en-US/discontinued-items-and-backorder-availability-2882485.md): At Wargame Portal, we work hard to keep our catalog accurate and up to date — but like all humans, we’re not perfect. Occasionally, especially with older or niche products, an item that has been discontinued by the vendor may still appear as availabl
- [Understanding Allocation Challenges for Popular Games Workshop Releases](https://help.wargameportal.com/en-US/understanding-allocation-challenges-for-popular-games-workshop-releases-3366320.md): When Games Workshop releases highly anticipated products, demand often exceeds available supply. Even as one of the largest Warhammer retailers in the United States—regularly requesting quantities far above the average store—we are still subject to t
- [Reporting Damaged, Defective, or Missing Parts in Pre-Packed Kits](https://help.wargameportal.com/en-US/reporting-damaged-defective-or-missing-parts-in-pre-packed-kits-5957460.md): We do our best to make sure every order leaves Wargame Portal safely packed and ready to enjoy. However, many of the products we sell are pre-packed and sealed by the original manufacturer before they ever arrive at our warehouse. We do not unseal it
- [What is your cancellation policy?](https://help.wargameportal.com/en-US/what-is-your-cancellation-policy-1347963.md): We understand that plans can change. To keep our ordering and fulfillment process consistent for all customers, Wargame Portal maintains a firm 24-hour cancellation window for all orders. Cancellation requests must be submitted within 24 hours of ord
- [What’s your return policy?](https://help.wargameportal.com/en-US/what%E2%80%99s-your-return-policy-1347991.md): Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most eligible situations. To submit a return request, please log in to your customer account on our website and request a return directl
- [Can I edit or add anything to my order?](https://help.wargameportal.com/en-US/can-i-edit-or-add-anything-to-my-order-1347965.md): Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ
- [When will I get my refund?](https://help.wargameportal.com/en-US/when-will-i-get-my-refund-1347997.md): Once we have processed your refund, please allow 2-7 business days for that to process. Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refund
- [Wargame Portal Shipping Guide and FAQ](https://help.wargameportal.com/en-US/wargame-portal-shipping-guide-and-faq-2079705.md): As of 02/02/26, Wargame Portal offers flat-rate shipping of $10 on all orders, with free shipping automatically applied on orders over $75. Nothing else about our fulfillment process has changed. Estimated Delivery: 4–8 business days once shipped. Th
- [Do you offer free shipping?](https://help.wargameportal.com/en-US/do-you-offer-free-shipping-1347976.md): Wargame Portal offers Free Shipping to qualifying orders. Free Shipping Tiers:. PortalPass+ members have special shipping tiers:. Please Note: Orders from third party vendors do not qualify for free shipping and their set rates will appear at checkou
- [Do you ship worldwide?](https://help.wargameportal.com/en-US/do-you-ship-worldwide-1347983.md): Wargame Portal proudly offers international shipping for a wide selection of items. However, due to licensing agreements, safety regulations, and carrier restrictions, not all products are eligible for shipment outside the United States. Please revie
- [How do I track my order?](https://help.wargameportal.com/en-US/how-do-i-track-my-order-1347978.md): There are many convenient ways to track your orders once they’ve left our facility. Below are the most reliable options, ranked by our recommendations and ease of use. The most accurate and up-to-date tracking information will always come directly fr
- [How long does delivery take?](https://help.wargameportal.com/en-US/how-long-does-delivery-take-1347977.md): Delivery times can vary significantly based on the shipping service selected at checkout, the carrier’s current processing times, and the destination. While Wargame Portal strives to process and dispatch orders as quickly as possible, we cannot guara
- [What do I do if I receive the wrong item in my order?](https://help.wargameportal.com/en-US/what-do-i-do-if-i-receive-the-wrong-item-in-my-order-1347974.md): Wargame Portal utilizes top of the line software to insure items are checked properly. While rare, sometimes we do place a wrong item, or an item does not make it into the package. When this occurs:
- [Warehouse Staging & Carrier Pickup](https://help.wargameportal.com/en-US/warehouse-staging-and-carrier-pickup-1655552.md): Our warehouse team may stage shipments early, especially during high-volume periods such as large preorder releases. However, once a label is created, it may not be scanned by the carrier until the next business day, particularly if the label was cre
- [My Item Says "Shipped" But Still Shows "Pending" or "Accepted"](https://help.wargameportal.com/en-US/my-item-says-%22shipped%22-but-still-shows-%22pending%22-or-%22accepted%22-2256440.md): It can be frustrating to see your tracking update say your package has shipped, yet the carrier’s system still shows it as “pending” or “accepted at destination.” Here’s what’s happening and what you need to know. This situation is extremely uncommon
- [Will I have to sign for my package?](https://help.wargameportal.com/en-US/will-i-have-to-sign-for-my-package-2599138.md): At Wargame Portal, we strive to make shipping as smooth and efficient as possible for all customers. To maintain consistent handling and quick turnaround times, we do not automatically include signature confirmation on any packages shipped from our w
- [Damaged, Lost, or Stolen Packages](https://help.wargameportal.com/en-US/damaged-lost-or-stolen-packages-6391581.md): At Wargame Portal, we work hard to pack orders securely and hand them off to trusted carriers for delivery. However, once a package enters the shipping network, issues can sometimes happen outside of our direct control. This includes packages being d
- [My Order Is Delayed — What to Do Next](https://help.wargameportal.com/en-US/my-order-is-delayed-%E2%80%94-what-to-do-next-3946333.md): We understand how frustrating it can be when a package takes longer than expected to arrive. Once an order leaves our warehouse and is accepted by the carrier, the delivery timeline is entirely controlled by that carrier—not by us. This article expla
- [My Order Was Returned to Sender](https://help.wargameportal.com/en-US/my-order-was-returned-to-sender-5498036.md): If a package is returned to sender, it is typically due to an issue with the shipping address entered at checkout. Wargame Portal ships orders to the exact address provided by the customer, so it is the customer’s responsibility to ensure that all sh
- [Understanding Split Shipping](https://help.wargameportal.com/en-US/understanding-split-shipping-8045757.md): Wargame Portal offers Split Shipping on eligible orders containing a mix of in-stock products and pre-order, backorder, or special-order items. When an eligible mixed cart is detected, you will be given the option during checkout to either:. Your sel
- [How do I subscribe to PortalPass+?](https://help.wargameportal.com/en-US/how-do-i-subscribe-to-portalpass+-1347960.md): Subscribing to PortalPass+ is easy!
- [PortalPass Points Usage and Policies](https://help.wargameportal.com/en-US/portalpass-points-usage-and-policies-1347957.md): Our PortalPass Points program rewards you for every eligible purchase made through Wargame Portal. Points can be exchanged for discounts, store credit, or other exclusive rewards. Below is a detailed guide on how to redeem and manage your points, as
- [What are the benefits of PortalPass+?](https://help.wargameportal.com/en-US/what-are-the-benefits-of-portalpass+-1347958.md): PortalPass+ is Wargame Portal’s premier membership subscription for savvy hobbyists who want to save more and enjoy added perks with every purchase. Whether you’re stocking up on models, paints, or terrain, PortalPass+ offers one of the most aggressi
- [How do I cancel my PortalPass+ Membership?](https://help.wargameportal.com/en-US/how-do-i-cancel-my-portalpass+-membership-1347961.md): We are happy to assist you with instructions on how to cancel your PortalPass+ subscription. To cancel your membership:. Log in to your customer account on our website. Navigate to the PortalPass+ tab located in your account dashboard. Select Cancel
- [PortalPass+ Terms of Service](https://help.wargameportal.com/en-US/portalpass+-terms-of-service-5966332.md): These PortalPass+ Terms of Service govern your purchase, use, cancellation, and participation in the PortalPass+ membership program offered by Wargame Portal, LLC. By purchasing or maintaining a PortalPass+ membership, you agree to these terms. Porta
- [PortalPass Terms of Service](https://help.wargameportal.com/en-US/portalpass-terms-of-service-5966335.md): Effective Date: 05/01/2026Program Owner: Wargame Portal, LLC. These PortalPass Terms of Service govern participation in the PortalPass membership and rewards program operated by Wargame Portal, LLC. By creating an account, earning points, redeeming r
- [Welcome to Wargame Portal: Guntersville](https://help.wargameportal.com/en-US/welcome-to-wargame-portal-guntersville-1897207.md): Wargame Portal Guntersville is where it all began! Our store is proudly located in the historic district of Guntersville, Alabama — you’ll find us at 408A Gunter Ave, right across from the Marshall County Courthouse. This quaint yet bustling area is
- [Parking & Local Amenities — Visiting Wargame Portal Guntersville](https://help.wargameportal.com/en-US/parking-and-local-amenities-%E2%80%94-visiting-wargame-portal-guntersville-1897209.md): We’re excited to welcome you to our historic Guntersville location! Here’s what you need to know to make your visit easy and enjoyable. Parking on the main strip (Gunter Ave) is available, but please note that during the Marshall County Courthouse’s
- [Gaming at Wargame Portal — Community Rules & Expectations](https://help.wargameportal.com/en-US/gaming-at-wargame-portal-%E2%80%94-community-rules-and-expectations-1897210.md): We’re proud to offer a welcoming, safe, and fun environment for our local gaming community here at Wargame Portal Guntersville. To ensure everyone enjoys their time in our Game Hall, we ask all patrons to abide by the following guidelines:. Be Cordia
- [Online Orders for In-Store Pickup](https://help.wargameportal.com/en-US/online-orders-for-in-store-pickup-1897211.md): We’re happy to offer in-store pickup for local customers who want to shop online and collect their orders at our storefront. However, please note that some items may need to ship to us from one of our offsite fulfillment centers. This means that not
- [Wargame Portal Anti-Scalper Mission Statement](https://help.wargameportal.com/en-US/wargame-portal-anti-scalper-mission-statement-2919165.md): Wargame Portal was founded with a simple mission — to make the hobbies we love more accessible to everyone. We believe that more players means better communities, and that affordability is the key to keeping tabletop gaming welcoming, exciting, and s
- [Business Hours & Operating Schedule](https://help.wargameportal.com/en-US/business-hours-and-operating-schedule-1655295.md): At Wargame Portal, we operate two separate facilities with different operational schedules: our retail game store and our warehouse/customer service operations. Please review the details below for the most accurate expectations regarding availability
- [Military Discount Program](https://help.wargameportal.com/en-US/military-discount-program-1778961.md): At Wargame Portal, we are proud to support those who serve. We offer an exclusive military discount to eligible customers as a token of our appreciation for your service. The military discount is available to:. Active Duty Service Members (all branch
- [How to contact us](https://help.wargameportal.com/en-US/how-to-contact-us-1897206.md): We’re here to help you with your gaming needs — and we want to make sure you know the best ways to reach us for a smooth experience. Email SupportIf you have a question outside of our chat hours, you may reach out to help@wargameportal.com or by reac
- [Account Restriction Policies](https://help.wargameportal.com/en-US/account-restriction-policies-4238854.md): At Wargame Portal, we’re committed to providing a fair, respectful, and positive experience for every customer. To protect our team, our community, and the integrity of our services, we maintain standards of conduct for account usage. As a private bu
- [Assembly Troubleshooting](https://help.wargameportal.com/en-US/assembly-troubleshooting-1348353.md): Models we sell in the store come primarily in two materials: Plastic and Resin (sometimes Metal but that is not covered here). Each material presents unique challenges and requires specific handling techniques to ensure the best assembly outcomes. Pl
- [Adhesive Troubleshooting](https://help.wargameportal.com/en-US/adhesive-troubleshooting-1348354.md): Selecting and properly applying adhesives is crucial for assembling both plastic and resin models. Each type of model material requires different adhesive solutions and handling procedures. Plastic Models: Plastic cement (such as Citadel Plastic Glue
- [Painting Troubleshooting](https://help.wargameportal.com/en-US/painting-troubleshooting-1348355.md): Priming and painting your models correctly can significantly enhance their final appearance and durability. Proper techniques differ slightly based on the materials and paints used. All Models: Ensure models are clean from oils, mold release agents,