Backorder and Special Order ItemsUpdated 9 days ago

At Wargame Portal, we provide access to a wide range of products—even those not currently in stock. These are made available through our Backorder and Special Order systems. Below is a breakdown of how each one works, what to expect, and how to identify these items while shopping.

What Are Backorder Items?

Backorder items are products that are currently out of stock in our warehouse but available to reserve from our supplier network. These items are clearly marked with the label "Reserve Now" across the shopping experience:

• On the product card

• At the top of the product page

• In the checkout process, with additional notices provided

Orders containing backorder items are typically fulfilled within 10 to 14 business days. However, arrival times can vary depending on supplier conditions and availability.

If an item is not fulfilled within 15 business days, or if we receive confirmation from our supplier that the item cannot be fulfilled, the item will be canceled and refunded. The remaining portion of the order will be shipped, if applicable.

If you selected a split-shipping option (e.g., "Ship in-stock first"), half of the additional shipping fee will be refunded if any backordered items are ultimately canceled.

What Are Special Order Items?

Special Order items are products that are not in our regular warehouse or backorder pipeline and are instead sourced directly from a vendor’s website on your behalf. These are also marked with the "Speicial Order" and sometimes the "Reserve Now" label and follow the same 10 to 14 business day fulfillment window.

If a Special Order item cannot be sourced within 15 business days, it will be automatically canceled and refunded—unless you have contacted us to request otherwise. Some items, such as the Vanguard Task Force, are highly sought after and may have longer than normal wait times. 

Special Order items are subject to availability at the vendor level. While we make every effort to secure them, fulfillment is not guaranteed.

How to Identify These Items

All Backorder tems are labeled with a red "Reserve Now," Special Order items are labeled with an orange "Special Order," badge that appears:

• At the top of the product card

• On the product page

• In the checkout flow with additional context

This ensures you’re aware at every step of the process before completing your purchase.

Questions or Need Help?

If you have any questions about a specific item or your order, our support team is always available to assist.