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What is your cancellation policy?

Our cancellation policy varies depending on the item(s) ordered. For regularly stocked items:. For Games Workshop Pre-Orders:. For Special Order Items:. For Made-to-Order Items:. Please Note: Cancellations are not guaranteed and can take anywhere bet

Can I edit or add anything to my order?

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ

What do I do if my item(s) arrives damaged?

If your order arrives damaged, and you opted into Checkout+, please submit your return request at returns.wargameportal.com and we will start the process. If you opted out of Checkout+, please be aware that we do not cover damages due to shipping, "p

My order was marked delivered but it’s not here.

While extremely rare, some shipments are not delivered to the correct address or are marked improperly. Checkout+ covers all packages in full for these sorts of issues, and resolves the issue quickly for you via returns.wargameportal.com. If Checkout

What do I do if I receive the wrong item in my order?

Wargame Portal utilizes top of the line software to insure items are checked properly. While rare, sometimes we do place a wrong item, or an item does not make it into the package. When this occurs:

Do you offer expedited shipping?

Yes, we offer expedited shipping for customers needing items faster. Simple choose Express Shipping at checkout. Please Note: Express Shipping is not recommend for orders containing backordered or pre-order items as it does not make the items deliver

Do you offer free shipping?

Wargame Portal offers Free Shipping to qualifying orders. Free Shipping Tiers:. PortalPass+ members have special shipping tiers:

How long does delivery take?

Delivery times vary greatly depending on services used, and carrier timing. Wargame Portal does not guarantee delivery time on any services as there are too many factors that we have no control over that can affect said shipping times. The best estim

How do I track my order?

There are many ways to track your orders. Some common ways are as follows (ranked by our preferences):

Do you ship worldwide?

Wargame Portal does offer International Shipping for most products in our store. Please be advised that the following items are either region locked or cannot be shipped overseas due to other restrictions:

How do I make a return?

Returns at Wargame Portal are simple and easy!. Simply go to returns.wargameportal.com, follow the prompts and return the items. Please Note: Some exclusions apply. Items that are excluded will state that they cannot be returned. Please read our Retu

What’s your return policy?

Wargame Portal has a robust return policy, allowing customers to shop with ease knowing that they are covered in the majority of cases. General Returns:. If you decide you no longer want an item(s), you may return allowed items within 30 calendar day

When will I get my refund?

Once we have processed your refund, please allow 2-7 business days for that to process. Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refund