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Our cancellation policy varies depending on the item(s) ordered. For regularly stocked items:. For Games Workshop Pre-Orders:. For Special Order Items:. For Made-to-Order Items:. Please Note: Cancellations are not guaranteed and can take anywhere bet

Our cancellation policy varies depending on the item(s) ordered.&#xA0;For regularly stocked items:<ul><li>Customers may cancel orders at anytime before fulfillment.&#xA0;</li></ul>For Games Workshop Pre-Orders:<ul><li>Customers may cancel pre-order items up to the Wednesday before their Street Release. (Please reference the item page or contact us for that specific date)</li></ul>For Special Order Items:<ul><li>Customers may cancel Special Order items at anytime before they are procured. After the item has been ordered the order cannot be cancelled. Special Order items are generally ordered within 24 hours of your reserve if stock permits.&#xA0;</li></ul>For Made-to-Order Items:&#xA0;<ul><li>Customers ordering made-to-order items such as 3d printed goods (terrain, bases, etc) can cancel at anytime before production begins.&#xA0;</li><li>Customers ordering &quot;merch,&quot; such as T-Shirts, etc., can cancel at anytime before production begins.&#xA0;</li></ul>Please Note: Cancellations are not guaranteed and can take anywhere between 2-3 business days to process. You may request a return once your item arrives for a refund or store credit. Some exclusions apply.&#xA0;

What is your cancellation policy?

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process.&#xA0; Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may request a return for a refund or store credit. Some exclusions apply.

Can I edit or add anything to my order?

If your order arrives damaged, and you opted into Checkout+, please submit your return request at returns.wargameportal.com and we will start the process. If you opted out of Checkout+, please be aware that we do not cover damages due to shipping, "p

If your order arrives damaged, and you opted into Checkout+, please submit your return request at <a href="//returns.wargameportal.com">returns.wargameportal.com</a> and we will start the process.&#xA0;If you opted out of Checkout+, please be aware that we do not cover damages due to shipping, &quot;porch piracy,&quot; etc.If an item is damaged within it&apos;s sealed pack and we determine it is not due to shipping (manufacturing defects, etc.), we will work with you to get a replacement item(s).&#xA0;

What do I do if my item(s) arrives damaged?

While extremely rare, some shipments are not delivered to the correct address or are marked improperly. Checkout+ covers all packages in full for these sorts of issues, and resolves the issue quickly for you via returns.wargameportal.com. If Checkout

While extremely rare, some shipments are not delivered to the correct address or are marked improperly. Checkout+&#xA0;covers all packages in full for these sorts of issues, and resolves the issue quickly for you via returns.wargameportal.com.&#xA0;If Checkout+ is opted out of, here are some simple steps to take:<ul><li>Check with neighbors: Sometimes the package was simply delivered to the wrong house nearby. This is a very common issue and can be resolved simply.&#xA0;</li><li>Call the carrier:&#xA0;We ship primarily with UPS but utilize USPS for PO Box and smaller items.&#xA0; UPS: 1-800-742-5877 USPS: 1-800-275-8777</li><li>Patience:&#xA0;Sometimes carriers will mistakenly mark items as delivered due to an incorrect scan. These situations tend to resolve themselves. Contact the carriers in your area to find out if the items are out for deliver again or being held at the local dispatch or Post Office.&#xA0;</li></ul>

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What is your cancellation policy?

Can I edit or add anything to my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.