Backordering Items at the PortalUpdated 21 days ago
At Wargame Portal, we offer access to a wide range of products, including items that may not currently be in stock at our warehouse. These products are made available through our Backorder system, allowing customers to reserve items that we can request from our supplier network.
What Are Backorder Items?
Backorder items are products that are temporarily out of stock at Wargame Portal but may still be available through our suppliers. These items are clearly marked on the product page before purchase.
Backorder fulfillment timelines vary depending on the supplier. Please review the applicable supplier information below before placing your order.
Games Workshop Backorders
Games Workshop backorders are typically fulfilled within 7 to 10 business days, depending on supplier availability and fulfillment timelines. This timeframe is an estimate and may vary based on restock timing or availability changes.
Games Workshop backorder restock requests are placed every Monday at or around 12 PM EST. Any qualifying backorder placed after that time will generally be included in the following week's restock request.
If a Games Workshop backorder cannot be fulfilled within 15 business days, it will be canceled and refunded automatically. If Games Workshop confirms that an item is unavailable before that time, the affected item will also be canceled and refunded.
Any remaining eligible items in the order will continue to be processed and shipped as normal.
Steamforged Games Backorders
Steamforged Games backorders operate differently and do not have a set weekly ordering or restock date.
Rather than submitting individual backorders immediately, Steamforged Games products are accumulated within our ordering system until the required ordering threshold has been reached. Once that threshold is met, a restock order is submitted to the supplier.
Because of this process, Steamforged Games backorders generally have a longer and more variable fulfillment timeline. The average wait time is approximately 14 to 20 days, but this is an estimate and is not a guaranteed fulfillment window.
The amount of time required can vary depending on how quickly the ordering threshold is reached, supplier availability, and Steamforged Games' fulfillment timeline.
Customers placing a Steamforged Games backorder should be prepared for the item to remain on backorder until the applicable restock threshold has been met and inventory has been received.
How to Identify Backorder Items
Backorder items are identified on the product page in two places:
First, the product will display a purple inventory status ribbon that says “Backordered.”
Second, there will be text located under the Add to Cart button that states the estimated arrival timeframe and includes a link back to this Help Center article for more information.
These notices are shown before checkout so customers can review the item’s status and estimated arrival window before completing their purchase.
Questions or Need Help?
If you have any questions about a specific backorder item or your order, our support team is always available to assist.