Discontinued Items and Backorder AvailabilityUpdated 6 days ago

At Wargame Portal, we work hard to keep our catalog accurate and up to date — but like all humans, we’re not perfect. Occasionally, especially with older or niche products, an item that has been discontinued by the vendor may still appear as available for backorder on our site.

When this happens, it can lead to confusion. You might see the product listed as “Reserve Now” or “Backordered,” place an order, and later receive a cancellation or refund notice. If this occurs, please understand that this is not an arbitrary decision — it simply means the item is no longer available through our supplier network.

We don’t manufacture the products we sell. Everything we offer comes from licensed vendors such as Games Workshop, Monument Hobbies, and others. If a product is discontinued or removed from the vendor’s catalog, we are unable to source it — even through our backorder channels.

We know this can be disappointing, especially when it involves a classic or hard-to-find model. We make every effort to remove discontinued listings as soon as we’re aware of them, but with thousands of products in circulation, some may slip through the cracks.

If you ever suspect an item has been discontinued before ordering, feel free to reach out to our support team to confirm availability. This can help avoid frustration and ensure you get exactly what you’re looking for.

In short:

• If a product has been discontinued by the vendor, we cannot restock or fulfill it.

• Refunds or cancellations for those orders are automatic once the issue is identified.

• We appreciate your understanding as we continue improving our catalog accuracy.

Our goal is to provide the best experience possible, and your patience helps us keep our store running smoothly for everyone.