Understanding Pre-OrdersUpdated 2 hours ago
Preorders give you the opportunity to reserve upcoming products before their official release date. This applies to preorder products across Wargame Portal, not just Games Workshop releases.
Identifying Preorder Products
Products available for preorder are clearly marked with a Preorder badge.
On collection and search pages, the badge appears above the product image. On the individual product page, the Preorder badge appears above the product title.
If an item is marked as a preorder, it has not yet reached its official release date and is not currently eligible for shipment or pickup.
Release Dates
Preorder products cannot be shipped or picked up until their official release date.
The expected release date is generally listed within the product description. Some products may also display additional release or availability information elsewhere on the product page.
Release dates are established by the manufacturer or publisher and may occasionally be changed. If a release date changes, the preorder remains reserved and will become eligible for fulfillment based on the updated release date.
Shipping Preorders
Once a preorder reaches its release date and becomes eligible for fulfillment, it will enter our normal warehouse processing queue.
A preorder being placed in advance does not allow it to ship before the official release date.
Under no circumstances can a preorder product be shipped or picked up before its release date.
This restriction applies regardless of shipping method, local pickup selection, travel plans, events, tournaments, gifts, or other circumstances.
Requests asking us to release, ship, or provide a preorder product before its official release date will not be accommodated, and communications requesting early release may not receive a response.
Orders Containing Preorders and In-Stock Products
If an order contains both preorder products and regularly stocked products, the order will not be split into multiple shipments.
The entire order will be held until every item in the order is eligible to ship.
For example, if your order contains:
One item currently in stock
One preorder releasing next week
One preorder releasing three weeks from now
The entire order will be held until the final preorder becomes eligible for shipment.
The same applies to local pickup orders. The order will not become available for pickup until every item within it is eligible for release.
Need an In-Stock Item Sooner?
If you would like to purchase an in-stock product alongside a preorder but want the in-stock product to arrive sooner, we strongly recommend placing the items as separate orders.
We do not offer split shipping for mixed preorder orders, and it is the customer's responsibility to place separate orders when separate fulfillment is desired.
Our team is not responsible for identifying products within an order that a customer may want shipped separately or for dividing an order after it has been placed.
Multiple Preorders With Different Release Dates
If you purchase multiple preorder products with different release dates in the same order, the order will be held until the latest applicable release date.
If you would prefer each preorder to ship as it becomes available, each release should be placed as a separate order.
Before Placing Your Preorder
Before completing your purchase, please review the product page for the expected release date and consider whether you are ordering other products that you may want before that date.
Placing preorder and in-stock products together means you are choosing to have the entire order fulfilled together once all products become eligible to ship.