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Shipping

Wargame Portal Shipping Guide and FAQ

At Wargame Portal, we’ve kept shipping straightforward with flat rate options designed to balance cost, speed, and reliability. Delivery estimates are provided for each tier. Economy – $10. Estimated Delivery: 5–8 Business Days*. Services Used: UPS G

Do you offer free shipping?

Wargame Portal offers Free Shipping to qualifying orders. Free Shipping Tiers:. PortalPass+ members have special shipping tiers:. Please Note: Orders from third party vendors do not qualify for free shipping and their set rates will appear at checkou

Do you ship worldwide?

Wargame Portal proudly offers international shipping for a wide selection of items. However, due to licensing agreements, safety regulations, and carrier restrictions, not all products are eligible for shipment outside the United States. Please revie

How do I track my order?

There are many convenient ways to track your orders once they’ve left our facility. Below are the most reliable options, ranked by our recommendations and ease of use. The most accurate and up-to-date tracking information will always come directly fr

Do you offer expedited shipping?

Yes, we offer expedited shipping for customers needing items faster. Simple choose Express Shipping at checkout. Please Note: Express Shipping is not recommend for orders containing backordered or pre-order items as it does not make the items deliver

How long does delivery take?

Delivery times can vary significantly based on the shipping service selected at checkout, the carrier’s current processing times, and the destination. While Wargame Portal strives to process and dispatch orders as quickly as possible, we cannot guara

What do I do if I receive the wrong item in my order?

Wargame Portal utilizes top of the line software to insure items are checked properly. While rare, sometimes we do place a wrong item, or an item does not make it into the package. When this occurs:

Warehouse Staging & Carrier Pickup

Our warehouse team may stage shipments early, especially during high-volume periods such as large preorder releases. However, once a label is created, it may not be scanned by the carrier until the next business day, particularly if the label was cre

What do I do if my item(s) arrives damaged?

If your order arrives damaged, and you opted into Route Shipping Protection, please submit your return request at claims.route.com and they will handle it from there, with usually rapid response and easy payouts. If you opted out of Route Shipping Pr

My Item Says "Shipped" But Still Shows "Pending" or "Accepted"

It can be frustrating to see your tracking update say your package has shipped, yet the carrier’s system still shows it as “pending” or “accepted at destination.” Here’s what’s happening and what you need to know. This situation is extremely uncommon

Will I have to sign for my package?

At Wargame Portal, we strive to make shipping as smooth and efficient as possible for all customers. To maintain consistent handling and quick turnaround times, we do not automatically include signature confirmation on any packages shipped from our w