When limited items go live—often with high traffic and short supply—every second counts. Follow these steps to set yourself up for success:. We provide a direct link to the pre-order page ahead of time, typically in emails or on the homepage. Bookmar

When limited items go live&#x2014;often with high traffic and short supply&#x2014;every second counts. Follow these steps to set yourself up for success:<h4 data-start="422" data-end="461" id="1-use-the-pre-order-page-link">1. Use the Pre-Order Page Link</h4>We provide a direct link to the pre-order page ahead of time, typically in emails or on the homepage.<blockquote data-start="570" data-end="749">Bookmark this page and&#xA0;refresh it manually at launch time: Midnight EST on Saturdays. This puts you right where you need to be the moment the item becomes available.</blockquote><h4 data-start="751" data-end="788" id="2-create-an-account-with-us">2. Create an Account With Us</h4>Having a Wargame Portal account saves your shipping info and makes checkout significantly faster.<blockquote data-start="889" data-end="982">You can create an account <a data-start="917" data-end="926" rel="noopener" href="#">here</a> and log in before launch time to save valuable seconds.</blockquote><h4 data-start="984" data-end="1011" id="3-set-up-shop-pay">3. Set Up Shop Pay</h4>Shop Pay securely stores your payment and shipping info and lets you complete purchases with just a few clicks.<blockquote data-start="1126" data-end="1227">Set up your Shop Pay profile ahead of time to speed through checkout when every second matters.</blockquote><h4 data-start="1229" data-end="1272" id="4-use-third-party-payment-options">4. Use Third-Party Payment Options</h4>In high-demand scenarios, payment speed is critical. Third-party gateways &#xA0;often have the edge. Ranked from best to worst, we recommend using:<ul data-start="1390" data-end="1435"><li data-start="1390" data-end="1402">ShopPay (top recommendation)</li><li data-start="1390" data-end="1402">PayPal</li><li data-start="1403" data-end="1419">Google Pay</li><li data-start="1420" data-end="1435">Apple Pay</li></ul>These options skip the need to manually enter card details and can help you secure your item before it sells out.<hr data-start="1552" data-end="1555"><h3 data-start="1557" data-end="1569" id="pro-tip">Pro Tip:</h3>Be online a few minutes before launch and be ready to refresh. High-demand items can sell out in seconds depending on volume. Being prepared makes all the difference.<hr data-start="1749" data-end="1752">If you run into issues or need help with your account or payment options, reach out to us&#x2014;we&#x2019;re here to help you gear up faster and better.

Improving Checkout Speed

Canceling orders is simple! Submit a ticket via our in-store chat or e-mail help@wargameportal.com after hours to begin the process. Cancellations are subject to our cancellation policy, Click here to see more. Please note: Cancellations are subject

Canceling orders is simple! Submit a ticket via our in-store chat or e-mail <a href="mailto:help@wargameportal.com">help@wargameportal.com</a>&#xA0;after hours to begin the process.&#xA0;Cancellations are subject to our cancellation policy, <a href="https://help.wargameportal.com/en-US/what-is-your-cancellation-policy-1347963">Click here</a> to see more Please note: Cancellations are subject to our cancellation policy (see above). Cancellations may take 2-3 business days to process. You may return your item(s) for a refund or store credit after receiving. Some exclusions apply.&#xA0;

How do I cancel my order?

Regularly Stocked ItemsCustomers may cancel orders at any time before fulfillment. Games Workshop Pre-OrdersCustomers may cancel pre-order items up to the Wednesday before their official Street Release.(Please reference the item page or contact us di

Regularly Stocked Items Customers may cancel orders at any time before fulfillment.Games Workshop Pre-Orders Customers may cancel pre-order items&#xA0;up to the Wednesday before their official Street Release. (Please reference the item page or contact us directly for the specific release date.)Special Order Items Customers may cancel Special Order items&#xA0;at any time before they are procured. Once the item has been ordered from the supplier,&#xA0;the order cannot be cancelled. Most Special Order items are procured within 24 hours of reservation, depending on stock availability.Third-Party Vendor Items Items from third-party vendors listed in our store (e.g., Baron of Dice, Magnet Baroon, Hexforge, etc.)&#xA0;cannot usually be cancelled once submitted to the vendor. These vendors tend to process and ship items quickly, so cancellations are only possible within 1&#x2013;2 business days of ordering, if caught in time. Please contact us immediately if you need to cancel such an item.Please Note: Cancellations are not guaranteed and can take&#xA0;2&#x2013;3 business days to process. If your item has already shipped or cannot be cancelled, you may request a return once the item arrives, subject to our return policy. Some exclusions apply.

What is your cancellation policy?

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process.&#xA0; Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may request a return for a refund or store credit. Some exclusions apply.

Can I edit or add anything to my order?

We strive to make returns as smooth and straightforward as possible. To begin a return, please contact us via our in-store chat during business hours or by e-mailing help@wargameportal.com with your order number and clear photos of the item(s) you wi

We strive to make returns as smooth and straightforward as possible.To begin a return, please contact us via our in-store chat during business hours or by e-mailing <a href="mailto:help@wargameportal.com">help@wargameportal.com</a> with your order number and clear photos of the item(s) you wish to return. Images are required so we can verify the condition of the items prior to approval.Once your return is approved, we&#x2019;ll generate a prepaid return shipping label for you. The cost of return shipping will be deducted from your refund, along with any applicable restocking fees based on the condition of the return.<hr><h3 id="non-returnable-items">Non-Returnable Items</h3>The following items are not eligible for return under normal circumstances:<ul><li>Paints and painting supplies (including brushes)</li><li>Rulebooks, Codices, Battletomes, Datasheet cards, and similar printed materials</li><li>Third-party vendor products (we can help you get in touch with the vendor if needed)</li><li>Clearance items</li><li>Limited release or event-exclusive items</li></ul><hr><h3 id="damaged-non-returnable-items">Damaged Non-Returnable Items</h3>If a non-returnable item arrives damaged, contact us immediately at our in-store chat during business hours or <a href="mailto:help@wargameportal.com">help@wargameportal.com</a> if outside of those hours with photos of the issue. While these items can&apos;t be returned under standard policy, we will work with you to replace or refund the damaged item as appropriate.Please note if you chose Free Economy Shipping&#xA0;and did not opt into Route Shipping Protection,&#xA0;your item will not be covered for damage, loss, etc. Carriers do not insure packages sent via our Economy Methods.&#xA0;<hr><h3 id="do-not-send-unsolicited-returns">Do Not Send Unsolicited Returns</h3>Do not return any item without first contacting us. Unapproved returns will generally be refused at delivery and returned to sender&#x2014;this can result in additional costs for which you will be responsible.We must confirm and approve any return before it is sent. This ensures your return is properly processed and avoids unnecessary delays or issues.<hr>Questions? Reach out to our support team anytime. We&apos;re happy to help.

How do I make a return?

Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most situations. If you decide you no longer want an item(s), you may return eligible items within 14 calendar days of delivery for a re

Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most situations.<hr data-start="342" data-end="345"><h3 data-start="347" data-end="372" id="general-returns">General Returns</h3>If you decide you no longer want an item(s), you may return eligible items within 14 calendar days of delivery for a refund or&#xA0;17 calendar days&#xA0;for store credit. All items&#xA0;must be sealed in their original packaging and in new condition. No exceptions will be made for opened or damaged items.&#xA0;If an item is damaged you must contact us with images so that we can set up a proper return. Items received with no context and broken seals may be rejected and sent back.&#xA0;<hr data-start="664" data-end="667"><h3 data-start="669" data-end="698" id="return-fees--options">Return Fees &amp; Options</h3><ul data-start="700" data-end="1281"><li data-start="700" data-end="784">Standard Returns: Restocking and shipping fees may apply.</li><li data-start="785" data-end="855">Checkout+ Returns: No restocking fee or return shipping fee.</li><li data-start="856" data-end="936">Store Credit Returns: No restocking fee and return shipping is waived.</li><li data-start="937" data-end="1031">Unsealed Returns: 75% restocking fee if intact unless customer covers return shipping.</li><li data-start="1032" data-end="1139">Incomplete Returns: 95% restocking fee if items are missing or used unless return shipping is paid.</li><li data-start="1140" data-end="1281">Restocking Fees: May apply on some orders depending on condition and return method. Choosing Checkout+ at checkout waives all fees.</li></ul><hr data-start="1283" data-end="1286"><h3 data-start="1288" data-end="1322" id="third-party-vendor-items">Third-Party Vendor Items</h3>All returns for third-party vendor items (e.g., Baron of Dice, Magnet Baron, Hexforge, etc.) must be handled&#xA0;through the vendor directly. Please contact us via one of our listed support methods so we can assist in connecting you with the appropriate vendor for resolution. We cannot accept returns on third-party items ourselves.<hr data-start="1670" data-end="1673"><h3 data-start="1675" data-end="1699" id="excluded-items">Excluded Items</h3>The following are non-returnable regardless of condition:<ul data-start="1763" data-end="2020"><li data-start="1763" data-end="1827">Codexes, Battletomes, and Datasheet Cards (or similar items)</li><li data-start="1828" data-end="1856">Paints and hobby liquids</li><li data-start="1857" data-end="1879">Retired Model Kits</li><li data-start="1880" data-end="1905">Limited Edition Items</li><li data-start="1906" data-end="1940">All digital goods and services</li><li data-start="1941" data-end="1955">Gift Cards</li><li data-start="1956" data-end="1975">Clearance Items</li><li data-start="1976" data-end="1999">Special Order Items</li><li data-start="2000" data-end="2020">Final Sale Items</li></ul><hr data-start="2022" data-end="2025"><h3 data-start="2027" data-end="2062" id="carrier--supplier-delays">Carrier &amp; Supplier Delays</h3>Refunds will&#xA0;not be issued due to carrier delays. If a carrier has confirmed in writing (or other verifiable means) that a package is lost or has not moved for 25 calendar days after shipment, we will initiate an investigation and proceed with either a replacement or refund, as appropriate.&#xA0;

What’s your return policy?

Once we have processed your refund, please allow 2-7 business days for that to process. Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refund

Once we have processed your refund, please allow 2-7 business days for that to process.&#xA0;Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refunds once processed on our ends and funds leave our account within 1-2 business days.&#xA0;

When will I get my refund?

Separate Shipping Charges ApplyBecause your order is being split into two or more shipments, each will incur its own shipping fee. Free Shipping is omitted from all Order Splits. Example: Our standard Economy rate is $10. Splitting the order results

<h3 data-start="579" data-end="615" id="isPasted">Important Details &amp; Restrictions</h3><ul data-start="617" data-end="1772"><li data-start="617" data-end="880">Separate Shipping Charges Apply Because your order is being split into two or more shipments, each will incur its own shipping fee. Free Shipping is omitted from all Order Splits.&#xA0; Example: Our standard Economy rate is $10. Splitting the order results in a total of $20 to cover both shipments.</li><li data-start="882" data-end="1476">Not All Pre-Orders Are Eligible Some pre-order items&#x2014;especially&#xA0;limited release or highly contested products&#x2014;cannot be split. This restriction helps prevent overselling due to limitations in our inventory system when multiple customers attempt to purchase the same limited item at once.<blockquote data-start="1190" data-end="1476">For example: If we have 200 limited-run items and 500 customers in checkout simultaneously, splits could cause inventory errors. We&#x2019;ve restricted splits for these items to avoid such issues. We&apos;re actively working on better solutions and will provide updates as they become available.</blockquote></li><li data-start="1478" data-end="1772">Third-Party Items Always Ship Separately Items from vendors such as Printology Labs, Baron of Dice, Magnet Baron, and others always require an additional shipping charge. These terms are set by the vendors themselves.<blockquote data-start="1714" data-end="1772">See our Third Party Vendor article for full details.</blockquote></li></ul><hr data-start="1774" data-end="1777"><h3 data-start="1779" data-end="1793" id="need-help">Need Help?</h3>If you have questions or encounter an issue with your order split, don&#x2019;t worry&#x2014;we&#x2019;re here to help. Contact us through the in-store chat function, and we&#x2019;ll work with you to make it right.

Order Splitting

Porch Piracy, Theft, and Shipping Issues: What We Do (and Don’t) Cover. At Wargame Portal, we take great care in ensuring your order is packed securely and handed off to trusted carriers like USPS and UPS. Once a package is marked as delivered by the

Porch Piracy, Theft, and Shipping Issues: What We Do (and Don&#x2019;t) CoverAt Wargame Portal, we take great care in ensuring your order is packed securely and handed off to trusted carriers like USPS and UPS. Once a package is marked as delivered by the carrier, however, our responsibility ends. We do not cover loss or theft after delivery&#x2014;including porch piracy, misdelivery, or any other non-damage related shipping issue.<hr data-start="449" data-end="452"><h3 data-start="454" data-end="494" id="whats-not-covered-by-wargame-portal">What&#x2019;s Not Covered by Wargame Portal</h3>We do not offer replacements or refunds for the following scenarios:<ul data-start="570" data-end="834"><li data-start="570" data-end="628">Stolen packages after a carrier marks them &#x201C;delivered&#x201D;</li><li data-start="629" data-end="690">Packages misdelivered to the wrong address by the carrier</li><li data-start="691" data-end="747">Packages taken from porches, mailrooms, or doorsteps</li><li data-start="748" data-end="798">Items lost in transit with no movement updates</li><li data-start="799" data-end="834">Carrier delivery errors or delays</li></ul>We understand that these situations are incredibly frustrating. However, while it would be nice to simply take someone&#x2019;s word that a package was stolen, there&#x2019;s no verifiable evidence in most cases&#x2014;making it impossible for us to absorb the cost of the claim without any way to validate it. That&#x2019;s why we rely on insured protection programs to handle these cases appropriately.<hr data-start="1226" data-end="1229"><h3 data-start="1231" data-end="1278" id="the-better-option-checkout-protection">The Better Option: Checkout+ Protection</h3>If you want full protection against these issues, we highly recommend opting into Checkout+ at checkout.Checkout+, powered by Loop Returns and Seel, includes:<ul data-start="1458" data-end="1666"><li data-start="1458" data-end="1519">&#x2705; Coverage for stolen, lost, or misdelivered packages</li><li data-start="1520" data-end="1578">&#x2705; Reimbursement for damaged items&#x2014;no return needed</li><li data-start="1579" data-end="1621">&#x2705; Fast and reliable claims support</li><li data-start="1622" data-end="1666">&#x2705; Free returns coverage when enabled</li></ul>It&#x2019;s a low-cost, high-value solution that protects your order where carrier policies and store limitations fall short.<hr data-start="1788" data-end="1791"><h3 data-start="1793" data-end="1811" id="final-reminder">Final Reminder</h3>Wargame Portal does not cover theft, loss, or delivery errors once the carrier marks a package as delivered. There is no store-provided reimbursement for stolen goods, and we are not able to make exceptions based on claims that lack verifiable evidence.Checkout+ is your protection against the unknown. For just a small fee, it ensures your package&#x2014;and your peace of mind&#x2014;is protected.If you have any questions about enabling Checkout+ or need help with a claim through Seel, we&#x2019;re here to help.

Porch Piracy, Theft, and Shipping Issues: What We Do (and Don’t) Cover

What Is Checkout+ and Why You Should Keep It On. At Wargame Portal, we’re always looking for ways to offer better peace of mind, faster support, and a smoother shopping experience. That’s why we’ve partnered with Loop Returns to bring you Checkout+,

What Is Checkout+ and Why You Should Keep It OnAt Wargame Portal, we&#x2019;re always looking for ways to offer better peace of mind, faster support, and a smoother shopping experience. That&#x2019;s why we&#x2019;ve partnered with Loop Returns to bring you Checkout+, a powerful upgrade to your order experience that includes two major benefits:<ul data-start="428" data-end="492"><li data-start="428" data-end="465">Guaranteed Package Protection</li><li data-start="466" data-end="492">Free Return Coverage</li></ul>While all packages are technically covered by carrier protection through USPS and UPS by default, our years of experience have shown that relying on them can often be a frustrating and slow process. That&apos;s where Checkout+ changes the game.<hr data-start="735" data-end="738"><h3 data-start="740" data-end="788" id="why-checkout-outperforms-carrier-protection">Why Checkout+ Outperforms Carrier Protection</h3>By default, here&#x2019;s what you&apos;re stuck with through USPS and UPS:<ul data-start="855" data-end="1223"><li data-start="855" data-end="948">Claims can only be filed after 7 days of no movement (USPS) or after 10+ days (UPS)</li><li data-start="949" data-end="1037">Expect hour-long hold times, dropped support calls, and multiple hand-offs</li><li data-start="1038" data-end="1121">Porch piracy, misdelivery, and stolen packages are often not covered at all</li><li data-start="1122" data-end="1223">Even valid claims can take 2&#x2013;3 weeks after the waiting period to resolve &#x2014; with no guarantees</li></ul>In contrast, Checkout+, powered by Loop (via Seel), handles all of that for you&#x2014;quickly, fairly, and with real support.<hr data-start="1362" data-end="1365"><h3 data-start="1367" data-end="1396" id="key-benefits-of-checkout">Key Benefits of Checkout+</h3><ul data-start="1398" data-end="1911"><li data-start="1398" data-end="1501">&#x2705; Full coverage for lost, stolen, or damaged packages &#x2013; including porch theft and misdeliveries</li><li data-start="1502" data-end="1622">&#x2705; Keep damaged items &#x2013; no need to send anything back; just salvage what you can and Loop will refund you in full</li><li data-start="1623" data-end="1699">&#x2705; Much faster resolution times &#x2013; often in just a few days, not weeks</li><li data-start="1700" data-end="1759">&#x2705; Free returns coverage &#x2013; when opted in at checkout</li><li data-start="1760" data-end="1835">&#x2705; Human customer service &#x2013; not a robotic queue that hangs up on you</li><li data-start="1836" data-end="1911">&#x2705; Peace of mind for a small fee &#x2013; just a fraction of your order value</li></ul>Customers who opt into Checkout+ almost always report a much smoother experience when things go wrong. There&#x2019;s no need to chase carriers or argue about fault. You get your issue resolved quickly&#x2014;without the hassle.<hr data-start="2129" data-end="2132"><h3 data-start="2134" data-end="2152" id="can-i-opt-out">Can I Opt Out?</h3>Yes &#x2014; Checkout+ is optional. You&#x2019;re welcome to select the option at checkout to decline. But based on the delays, denials, and bureaucracy we&apos;ve experienced with carriers, we strongly recommend keeping it enabled. For the cost of a coffee, you can avoid hours of headaches and weeks of waiting.<hr data-start="2446" data-end="2449"><h3 data-start="2451" data-end="2469" id> </h3>We partnered with Loop and Seel to offer a better standard of care than what USPS and UPS provide. While they&#x2019;re fine for everyday shipping, they&#x2019;re simply not built to prioritize your experience when things go wrong, placing the blame on you or us most of the time.&#xA0;Checkout+ closes that gap &#x2014; with speed, fairness, and simplicity.So next time you check out, take a second look at Checkout+. It&#x2019;s not just another checkbox &#x2014; it&#x2019;s your frontline protection when the unexpected happens.

What Is Checkout+?

wargame-portal

Orders

Why Are Some Games Workshop Products 10% Off and Others 15% Off?

Understanding Games Workshop Preorders at Wargame Portal