We understand that plans change. Below you’ll find a breakdown of when cancellations are possible and when they are not. Please review the appropriate section before submitting a request. As a private business, we reserve the right to enforce the pol

We understand that plans change. Below you&#x2019;ll find a breakdown of when cancellations are possible and when they are not. Please review the appropriate section before submitting a request.As a private business, we reserve the right to enforce the policies outlined below.<hr data-start="462" data-end="465"><h2 data-start="467" data-end="504" id="regularly-stocked-in-stock-items">Regularly Stocked (In-Stock) Items</h2>In-stock items may be cancelled any time before fulfillment begins.Once an order has shipped, it can no longer be cancelled under any circumstance.If your item has already shipped, you&#x2019;re welcome to request a return once it arrives, in accordance with our Return Policy (available in this Help Center). Standard return conditions and exclusions apply.<hr data-start="867" data-end="870"><h2 data-start="872" data-end="900" id="games-workshop-pre-orders">Games Workshop Pre-Orders</h2>Pre-orders are subject to strict allocation and supplier timing.At this time, this section is fully enforced. No exceptions.Pre-orders can be cancelled up to one week before their release. After that, our processes have begun to process and stage these orders. Pre-orders cannot be cancelled after this point under any circumstance.&#xA0;If you decide you no longer want the item, you may return it after it has shipped and been delivered, subject to our Return Policy.<h3 data-start="1212" data-end="1238" id="second-wave-pre-orders">Second-Wave Pre-Orders</h3>Second-wave pre-orders are secured based on extended supplier acquisition timelines.Once we have acquired the item from our sources, it cannot be cancelled under any circumstance.<hr data-start="1428" data-end="1431"><h2 data-start="1433" data-end="1455" id="special-order-items">Special Order Items</h2>Special Order items are reserved specifically for you from the supplier.You may cancel a Special Order item at any time before it has been procured.Once the item has been ordered from the supplier, the order cannot be cancelled.Most Special Order items are procured within 24 hours of reservation, depending on availability.This policy is fully enforced with&#xA0;no exceptions.<hr data-start="1825" data-end="1828"><h2 data-start="1830" data-end="1857" id="third-party-vendor-items">Third-Party Vendor Items</h2>Items fulfilled directly through third-party vendors (such as Baron of Dice, Magnet Baroon, Hexforge, etc.) are typically processed quickly after submission.Because of this, cancellations are usually only possible within 1&#x2013;2 business days of placing the order, if caught in time.If you need to cancel one of these items, please contact us immediately and we will review the request.<hr data-start="2251" data-end="2254"><h2 data-start="2256" data-end="2276" id="accidental-orders">Accidental Orders</h2>We understand that mistakes can happen, and we&#x2019;re always happy to review cancellation requests submitted shortly after checkout.However, our checkout process involves several deliberate steps (item selection, cart review, shipping details, payment confirmation). We do not use one-click purchasing or auto-buy features.If you believe you placed an order accidentally, we simply ask that you provide context when submitting your request.Cancellation requests that claim accidental purchase without explanation will be declined.We appreciate your honesty and transparency, it helps us review requests fairly and efficiently.<hr data-start="2910" data-end="2913"><h2 data-start="2915" data-end="2934" id="additional-notes">Additional Notes</h2><ul data-start="2936" data-end="3189"><li data-start="2936" data-end="2973">Cancellations are not guaranteed.</li><li data-start="2974" data-end="3037">Cancellation reviews may take 2&#x2013;3 business days to process.</li><li data-start="3038" data-end="3189">If an item has already shipped or cannot be cancelled, you may request a return once it arrives, subject to our Return Policy. Some exclusions apply.</li></ul>

What is your cancellation policy?

Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most eligible situations. To submit a return request, please log in to your customer account on our website and request a return directl

Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most eligible situations.<h2 id="how-to-submit-a-return">How to Submit a Return</h2>To submit a return request, please log in to your customer account on our website and request a return directly through your account.We do not accept return requests directly by email, chat, social media, or any other support channel. All return requests must be submitted through our customer account return system so that they can be properly tracked, reviewed, and processed.Return requests submitted outside of this system will not be accepted.<h2 id="general-returns">General Returns</h2>If you decide you no longer want an item or items, you may begin the process to return eligible items within 14 calendar days of delivery for a refund or within 17 calendar days of delivery for store credit.All items must be sealed in their original packaging and in new, unused condition.No exceptions will be made for opened, used, or damaged items.If an item arrives damaged, you must contact us with images so that we can set up a proper return or resolution. Items received with no context, broken seals, or damage that was not previously reported may be rejected and sent back.No return request submitted after the applicable return window will be approved under any circumstances.<h2 id="return-fees--options">Return Fees &amp; Options</h2>All returns must be sealed and unused to be eligible.Customers are responsible for return shipping charges, regardless of whether Free Shipping was used on the original order.Cash refunds are subject to a 10% restocking fee.Store credit waives the restocking fee but does not waive return shipping costs.<h2 id="third-party-vendor-items">Third-Party Vendor Items</h2>All returns for third-party vendor items, including Baron of Dice, Magnet Baron, Hexforge, and similar vendors, must be handled through the vendor directly.Please contact us through one of our listed support methods so we can assist in connecting you with the appropriate vendor for resolution. We cannot accept returns on third-party vendor items ourselves.<h2 id="excluded-items">Excluded Items</h2>The following items are non-returnable regardless of condition:<ul><li style="color: rgb(0, 0, 0);">Codexes, Battletomes, Datasheet Cards, or similar items</li><li style="color: rgb(0, 0, 0);">Paints and hobby liquids, including sprays and adhesives</li><li style="color: rgb(0, 0, 0);">Retired Model Kits</li><li style="color: rgb(0, 0, 0);">Limited Edition Items</li><li style="color: rgb(0, 0, 0);">Digital goods and services</li><li style="color: rgb(0, 0, 0);">Gift Cards</li><li style="color: rgb(0, 0, 0);">Clearance Items</li><li style="color: rgb(0, 0, 0);">Special Order Items</li><li style="color: rgb(0, 0, 0);">Final Sale Items</li></ul><h2 id="carrier--supplier-delays">Carrier &amp; Supplier Delays</h2>Refunds will not be issued due to carrier delays.If a carrier has confirmed in writing, or through another verifiable means, that a package is lost or has not moved for 25 calendar days after shipment, we will initiate an investigation and proceed with either a replacement or refund, as appropriate.

What’s your return policy?

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process.&#xA0; Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may request a return for a refund or store credit. Some exclusions apply.

Can I edit or add anything to my order?

Once we have processed your refund, please allow 2-7 business days for that to process. Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refund

Once we have processed your refund, please allow 2-7 business days for that to process.&#xA0;Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refunds once processed on our ends and funds leave our account within 1-2 business days.&#xA0;

When will I get my refund?

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