Orders
What is your cancellation policy?
We understand that plans change. Below you’ll find a breakdown of when cancellations are possible and when they are not. Please review the appropriate section before submitting a request. As a private business, we reserve the right to enforce the pol
What’s your return policy?
Wargame Portal Return Policy. Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most situations. If you decide you no longer want an item(s), you may return eligible items within 14 cale
Can I edit or add anything to my order?
Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ
When will I get my refund?
Once we have processed your refund, please allow 2-7 business days for that to process. Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refund
Porch Piracy, Theft, and Shipping Issues: What We Do (and Don’t) Cover
Porch Piracy, Theft, and Shipping Issues: What We Do (and Don’t) Cover. At Wargame Portal, we take great care in ensuring your order is packed securely and handed off to trusted carriers like USPS and UPS. Once a package is marked as delivered by the
What Is Route Shipping Protection and Why You Should Keep It On
At Wargame Portal, we know how frustrating it can be when a package goes missing, arrives damaged, or never makes it to your door at all. That’s why we’ve partnered with Route to offer Route Shipping Protection, a simple and affordable way to protect