We understand that plans can change. To keep our ordering and fulfillment process consistent for all customers, Wargame Portal maintains a firm 24-hour cancellation window for all orders. Cancellation requests must be submitted within 24 hours of ord

We understand that plans can change. To keep our ordering and fulfillment process consistent for all customers, Wargame Portal maintains a firm 24-hour cancellation window for all orders.<h2 id="24-hour-cancellation-window">24-Hour Cancellation Window</h2>Cancellation requests must be submitted within 24 hours of order placement.If your cancellation request is received within 24 hours of placing your order, the order may be cancelled for a full refund to the original payment method.Cancellation requests received more than 24 hours after the order was placed will be declined.This policy applies to all orders and all product types, including:<ul><li>Regularly stocked items</li><li>Backordered and Reserve Now items</li><li>Preorders</li><li>Second-Wave preorders</li><li>Special Order items</li><li>Third-party vendor items</li><li>Limited releases</li><li>Made-to-order or specially procured items</li></ul>There are no extended cancellation windows, cancellation penalties, store-credit cancellation options, or product-specific exceptions after the 24-hour period has passed.<h2 id="why-do-we-have-a-24-hour-cancellation-window">Why Do We Have a 24-Hour Cancellation Window?</h2>Wargame Portal begins processing customer orders quickly. Inventory may be allocated, ordered from vendors, reserved against supplier allocations, or moved into our fulfillment process shortly after an order is placed.A consistent 24-hour cancellation window allows us to provide customers with an opportunity to correct or reconsider a purchase while still allowing our team to process orders and secure inventory efficiently.<h2 id="preorders-and-backorders">Preorders and Backorders</h2>Preorders, backorders, and Reserve Now items are subject to the same 24-hour cancellation window as every other order.The fact that an item has not yet been released, received by our warehouse, or shipped does not extend the cancellation period.Once 24 hours have passed from the time the order was placed, the order cannot be cancelled at the customer&apos;s request.If Wargame Portal is ultimately unable to fulfill an item, any applicable refund or resolution will be handled separately under the policies governing that product or order. This is not considered a customer-requested cancellation.<h2 id="accidental-orders">Accidental Orders</h2>Accidental purchases are also subject to the 24-hour cancellation window.If you place an order by mistake, please submit your cancellation request as soon as possible. We are happy to cancel eligible orders when the request is received within 24 hours of purchase.After 24 hours, an accidental purchase does not provide an exception to the cancellation policy.<h2 id="after-the-cancellation-window">After the Cancellation Window</h2>If more than 24 hours have passed since your order was placed, the cancellation request will be declined.Once the order is delivered, eligible merchandise may instead be returned in accordance with our standard Return Policy:<a href="https://help.wargameportal.com/en-US/what%E2%80%99s-your-return-policy-1347991">https://help.wargameportal.com/en-US/what%E2%80%99s-your-return-policy-1347991</a>All normal return windows, product-condition requirements, restocking fees, exclusions, and final-sale restrictions apply.The ability to return an eligible item after delivery does not extend or replace the 24-hour cancellation window.<h2 id="repeated-cancellations-and-temporary-account-suspensions">Repeated Cancellations and Temporary Account Suspensions</h2>We understand that circumstances change and that an occasional cancellation may be necessary. However, repeatedly placing orders and subsequently cancelling them can create inventory, allocation, payment-processing, and fulfillment issues.Customers who demonstrate a pattern of frequent or excessive order cancellations may have their purchasing privileges temporarily suspended.Wargame Portal may consider factors such as the frequency of cancellations, the number of orders affected, the period of time over which the cancellations occurred, and the impact those orders had on inventory or supplier allocations.Any temporary suspension will be determined on a case-by-case basis. During the suspension period, the customer will be unable to place new orders through Wargame Portal.There is no automatic suspension based solely on a single cancellation. This provision is intended for accounts that demonstrate a repeated pattern of placing and cancelling orders.Wargame Portal reserves the right to determine when cancellation activity constitutes excessive or abusive use of the ordering system and to determine the appropriate length of any temporary account suspension.<h2 id="additional-information">Additional Information</h2>The 24-hour period begins at the time the order is placed, not when the order enters processing or fulfillment.Submitting a request within the 24-hour window does not mean you need to receive a response from our team within that period. Eligibility is based on when the cancellation request is received by Wargame Portal.Cancellation requests received after the 24-hour period will be declined, even if the order has not yet shipped or entered fulfillment.As a private business, Wargame Portal reserves the right to enforce the policies outlined above. By completing checkout, customers acknowledge and agree to the cancellation terms in effect at the time of purchase.

What is your cancellation policy?

Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most eligible situations. To submit a return request, please log in to your customer account on our website and request a return directl

Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most eligible situations.<h2 id="how-to-submit-a-return">How to Submit a Return</h2>To submit a return request, please log in to your customer account on our website and request a return directly through your account.We do not accept return requests directly by email, chat, social media, or any other support channel. All return requests must be submitted through our customer account return system so that they can be properly tracked, reviewed, and processed.Return requests submitted outside of this system will not be accepted.<h2 id="general-returns">General Returns</h2>If you decide you no longer want an item or items, you may begin the process to return eligible items within 14 calendar days of delivery for a refund or within 17 calendar days of delivery for store credit.All items must be sealed in their original packaging and in new, unused condition.No exceptions will be made for opened, used, or damaged items.If an item arrives damaged, you must contact us with images so that we can set up a proper return or resolution. Items received with no context, broken seals, or damage that was not previously reported may be rejected and sent back.No return request submitted after the applicable return window will be approved under any circumstances.<h2 id="return-fees--options">Return Fees &amp; Options</h2>All returns must be sealed and unused to be eligible.Customers are responsible for return shipping charges, regardless of whether Free Shipping was used on the original order.Cash refunds are subject to a 10% restocking fee.Store credit waives the restocking fee but does not waive return shipping costs.<h2 id="third-party-vendor-items">Third-Party Vendor Items</h2>All returns for third-party vendor items, including Baron of Dice, Magnet Baron, Hexforge, and similar vendors, must be handled through the vendor directly.Please contact us through one of our listed support methods so we can assist in connecting you with the appropriate vendor for resolution. We cannot accept returns on third-party vendor items ourselves.<h2 id="excluded-items">Excluded Items</h2>The following items are non-returnable regardless of condition:<ul><li style="color: rgb(0, 0, 0);">Codexes, Battletomes, Datasheet Cards, or similar items</li><li style="color: rgb(0, 0, 0);">Paints and hobby liquids, including sprays and adhesives</li><li style="color: rgb(0, 0, 0);">Retired Model Kits</li><li style="color: rgb(0, 0, 0);">Limited Edition Items</li><li style="color: rgb(0, 0, 0);">Digital goods and services</li><li style="color: rgb(0, 0, 0);">Gift Cards</li><li style="color: rgb(0, 0, 0);">Clearance Items</li><li style="color: rgb(0, 0, 0);">Special Order Items</li><li style="color: rgb(0, 0, 0);">Final Sale Items</li></ul><h2 id="carrier--supplier-delays">Carrier &amp; Supplier Delays</h2>Refunds will not be issued due to carrier delays.If a carrier has confirmed in writing, or through another verifiable means, that a package is lost or has not moved for 25 calendar days after shipment, we will initiate an investigation and proceed with either a replacement or refund, as appropriate.

What’s your return policy?

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process.&#xA0; Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may request a return for a refund or store credit. Some exclusions apply.

Can I edit or add anything to my order?

Once we have processed your refund, please allow 2-7 business days for that to process. Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refund

Once we have processed your refund, please allow 2-7 business days for that to process.&#xA0;Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refunds once processed on our ends and funds leave our account within 1-2 business days.&#xA0;

When will I get my refund?

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