We understand that plans can change. Below is a breakdown of when orders may be cancelled, when a cancellation penalty applies, and when a cancellation request will be denied. As a private business, Wargame Portal reserves the right to enforce the po

We understand that plans can change. Below is a breakdown of when orders may be cancelled, when a cancellation penalty applies, and when a cancellation request will be denied.As a private business, Wargame Portal reserves the right to enforce the policies outlined below. Placing an order confirms your acceptance of these terms.<h2 id="regularly-stocked-items">Regularly Stocked Items</h2>Orders containing regularly stocked items may be cancelled within two business days of purchase at no cost, provided the order has not already shipped.Cancellation requests submitted more than two business days after purchase may still be approved, provided the order has not shipped.When an approved cancellation is submitted after the initial two-business-day window, customers may choose between:<ul><li>A refund to the original payment method, subject to a 10% cancellation penalty.</li><li>Store credit for the full eligible cancellation amount with no cancellation penalty.</li></ul>Once an order has shipped, it cannot be cancelled under any circumstance.If your order has already shipped, you may request a return after it has been delivered in accordance with our Return Policy. Standard return requirements, fees, and exclusions apply.<h2 id="backordered-items">Backordered Items</h2>Backordered items may be cancelled within 24 hours of purchase for a full refund to the original payment method.After 24 hours, cancellation requests are subject to approval because inventory may have already been ordered specifically to fulfill your purchase.When an approved backorder cancellation is submitted after the initial 24-hour window, customers may choose between:<ul><li>A refund to the original payment method, subject to a 10% cancellation penalty.</li><li>Store credit for the full eligible cancellation amount with no cancellation penalty.</li></ul>If we cannot fulfill a backordered item within 15 business days, the affected item or order will be cancelled and refunded in full unless you choose to continue waiting.No cancellation penalty applies when Wargame Portal cancels an item because we are unable to fulfill it.Customers who choose to continue waiting may still request a cancellation later, but the request will be subject to approval based on whether the inventory has already been secured or shipped by the supplier.<h2 id="preorders">Preorders</h2>Preorders may only be cancelled within two business days of purchase.After the two-business-day cancellation window has passed, cancellation requests will be denied. The 10% cancellation option and full store-credit option do not apply to preorders after the cancellation window has closed.This applies regardless of the product&#x2019;s release date or whether the preorder has entered fulfillment.Preorder inventory is reserved based on supplier allocations and customer demand. Once the cancellation window has passed, we cannot reliably reduce or cancel the inventory committed to your purchase.If you no longer want the item, you may request a return after it has shipped and been delivered, provided the item qualifies under our Return Policy.<h2 id="second-wave-preorders">Second-Wave Preorders</h2>Second-wave preorders follow the same cancellation policy as standard preorders.They may only be cancelled within two business days of purchase. Cancellation requests submitted after that period will be denied.The 10% cancellation option and full store-credit option do not apply after the cancellation window has closed.Second-wave inventory is acquired through extended supplier channels and is ordered specifically to fulfill confirmed customer purchases.<h2 id="special-order-items">Special Order Items</h2>Special Order items are reserved or procured specifically for the customer and may have a very limited cancellation window.A cancellation may be requested within 24 hrs, but approval is not guaranteed if the item has already been ordered from the supplier.Once a Special Order item has been procured, the order cannot be cancelled.When a Special Order cancellation is approved after the initial cancellation window but before procurement, customers may choose between:<ul><li>A refund to the original payment method, subject to a 10% cancellation penalty.</li><li>Store credit for the full eligible cancellation amount with no cancellation penalty.</li></ul>Most Special Order items are submitted to the supplier within 24 hours of purchase. Special Order items may also be final sale and may not qualify for a return after delivery.<h2 id="third-party-vendor-items">Third-Party Vendor Items</h2>Items supplied or fulfilled through third-party vendors, including Baron of Dice, Magnet Baron, Hexforge, and similar brands, are often submitted for processing shortly after purchase.Cancellation requests may be submitted within two business days, but approval is not guaranteed if the vendor has already accepted or begun processing the order.After two business days, approved cancellations may be issued as either:<ul><li>A refund to the original payment method, subject to a 10% cancellation penalty.</li><li>Store credit for the full eligible cancellation amount with no cancellation penalty.</li></ul>If the vendor has already produced, fulfilled, or shipped the item, the cancellation request will be denied.Some third-party items are made to order or final sale and may not qualify for a return.<h2 id="accidental-orders">Accidental Orders</h2>We understand that mistakes can happen, and we will review cancellation requests submitted shortly after checkout.However, our checkout process requires several deliberate steps, including item selection, cart review, shipping information, and payment confirmation. We do not use one-click purchasing or automatic purchase features.When submitting an accidental-order cancellation request, please provide a brief explanation of what occurred. Requests claiming an accidental purchase without any additional context may be declined.All accidental-order requests remain subject to the cancellation windows, approval requirements, and refund options listed in this policy.<h2 id="cancellation-refund-options">Cancellation Refund Options</h2>Where a cancellation penalty is applicable, customers may choose between the following options:<ul><li>Cash refund: The eligible amount will be refunded to the original payment method, less a 10% cancellation penalty.</li><li>Store credit: The full eligible cancellation amount will be issued as store credit with no cancellation penalty.</li></ul>Store credit is not redeemable for cash and will be issued to the customer account associated with the order.The 10% cancellation penalty helps cover payment-processing costs, supplier commitments, administrative work, and inventory that may have been ordered or reserved specifically for the customer.No cancellation penalty applies when Wargame Portal cancels an item because we are unable to fulfill it.<h2 id="items-that-cannot-be-cancelled">Items That Cannot Be Cancelled</h2>An item that is no longer eligible for cancellation may still qualify for a return after it has been delivered.Returns are governed by our standard Return Policy:<a href="https://help.wargameportal.com/en-US/what%E2%80%99s-your-return-policy-1347991">https://help.wargameportal.com/en-US/what%E2%80%99s-your-return-policy-1347991</a>All standard return windows, restocking fees, product-condition requirements, and exclusions apply.Certain products, including final-sale items, limited releases, Special Orders, second-wave pre-orders, paints, books, cards, and select third-party products, may not be returnable.The ability to return an item does not extend or replace the cancellation window.<h2 id="additional-information">Additional Information</h2>Cancellation requests are not guaranteed until they have been reviewed and approved by our team.Submitting a cancellation request does not automatically stop fulfillment. If the order is shipped before the request can be reviewed, it can no longer be cancelled.Cancellation reviews may take two to three business days to complete.Refunds may require additional processing time before appearing on the original payment method.Repeated or abusive cancellation activity may result in restrictions being placed on future purchases or the customer account.If an order has already shipped or cannot be cancelled, you may request a return after delivery, subject to our Return Policy and its exclusions.

What is your cancellation policy?

Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most eligible situations. To submit a return request, please log in to your customer account on our website and request a return directl

Wargame Portal has a robust return policy, allowing customers to shop with confidence knowing they are covered in most eligible situations.<h2 id="how-to-submit-a-return">How to Submit a Return</h2>To submit a return request, please log in to your customer account on our website and request a return directly through your account.We do not accept return requests directly by email, chat, social media, or any other support channel. All return requests must be submitted through our customer account return system so that they can be properly tracked, reviewed, and processed.Return requests submitted outside of this system will not be accepted.<h2 id="general-returns">General Returns</h2>If you decide you no longer want an item or items, you may begin the process to return eligible items within 14 calendar days of delivery for a refund or within 17 calendar days of delivery for store credit.All items must be sealed in their original packaging and in new, unused condition.No exceptions will be made for opened, used, or damaged items.If an item arrives damaged, you must contact us with images so that we can set up a proper return or resolution. Items received with no context, broken seals, or damage that was not previously reported may be rejected and sent back.No return request submitted after the applicable return window will be approved under any circumstances.<h2 id="return-fees--options">Return Fees &amp; Options</h2>All returns must be sealed and unused to be eligible.Customers are responsible for return shipping charges, regardless of whether Free Shipping was used on the original order.Cash refunds are subject to a 10% restocking fee.Store credit waives the restocking fee but does not waive return shipping costs.<h2 id="third-party-vendor-items">Third-Party Vendor Items</h2>All returns for third-party vendor items, including Baron of Dice, Magnet Baron, Hexforge, and similar vendors, must be handled through the vendor directly.Please contact us through one of our listed support methods so we can assist in connecting you with the appropriate vendor for resolution. We cannot accept returns on third-party vendor items ourselves.<h2 id="excluded-items">Excluded Items</h2>The following items are non-returnable regardless of condition:<ul><li style="color: rgb(0, 0, 0);">Codexes, Battletomes, Datasheet Cards, or similar items</li><li style="color: rgb(0, 0, 0);">Paints and hobby liquids, including sprays and adhesives</li><li style="color: rgb(0, 0, 0);">Retired Model Kits</li><li style="color: rgb(0, 0, 0);">Limited Edition Items</li><li style="color: rgb(0, 0, 0);">Digital goods and services</li><li style="color: rgb(0, 0, 0);">Gift Cards</li><li style="color: rgb(0, 0, 0);">Clearance Items</li><li style="color: rgb(0, 0, 0);">Special Order Items</li><li style="color: rgb(0, 0, 0);">Final Sale Items</li></ul><h2 id="carrier--supplier-delays">Carrier &amp; Supplier Delays</h2>Refunds will not be issued due to carrier delays.If a carrier has confirmed in writing, or through another verifiable means, that a package is lost or has not moved for 25 calendar days after shipment, we will initiate an investigation and proceed with either a replacement or refund, as appropriate.

What’s your return policy?

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process.&#xA0; Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may request a return for a refund or store credit. Some exclusions apply.

Can I edit or add anything to my order?

Once we have processed your refund, please allow 2-7 business days for that to process. Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refund

Once we have processed your refund, please allow 2-7 business days for that to process.&#xA0;Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refunds once processed on our ends and funds leave our account within 1-2 business days.&#xA0;

When will I get my refund?

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