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Orders

How do I cancel my order?

Canceling orders is simple! Submit a ticket via our in-store chat to begin the process. Please note: Cancellations are subject to our cancellation policy (see above). Cancellations may take 2-3 business days to process. You may return your item(s) fo

What is your cancellation policy?

Our cancellation policy varies depending on the item(s) ordered. For regularly stocked items:. For Games Workshop Pre-Orders:. For Special Order Items:. For Made-to-Order Items:. Please Note: Cancellations are not guaranteed and can take anywhere bet

Can I edit or add anything to my order?

Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ

How do I make a return?

Returns at Wargame Portal are simple and easy!. Simply go to returns.wargameportal.com, follow the prompts and return the items. Please Note: Some exclusions apply. Items that are excluded will state that they cannot be returned. Please read our Retu

What’s your return policy?

Wargame Portal has a robust return policy, allowing customers to shop with ease knowing that they are covered in the majority of cases. General Returns:. If you decide you no longer want an item(s), you may return allowed items within 30 calendar day

When will I get my refund?

Once we have processed your refund, please allow 2-7 business days for that to process. Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refund