Orders
Improving Checkout Speed
When limited items go live—often with high traffic and short supply—every second counts. Follow these steps to set yourself up for success:. We provide a direct link to the pre-order page ahead of time, typically in emails or on the homepage. Bookmar
How do I cancel my order?
Canceling orders is simple! Submit a ticket via our in-store chat or e-mail [email protected] after hours to begin the process. Cancellations are subject to our cancellation policy, Click here to see more. Please note: Cancellations are subject
What is your cancellation policy?
Regularly Stocked ItemsCustomers may cancel orders at any time before fulfillment. Games Workshop Pre-OrdersCustomers may cancel pre-order items up to the Wednesday before their official Street Release.(Please reference the item page or contact us di
Can I edit or add anything to my order?
Yes, orders may be modified at anytime before fulfillment. Please submit a ticket on our in-store chat function to begin the process. Please Note: This process may take between 2-3 business days and are not guaranteed before fulfillment. You may requ
How do I make a return?
We want you to be completely happy with your purchase. If for any reason you’re not satisfied, you can return most products within 14 days—no questions asked. Online Purchases: 14 days from delivery. In-Store Purchases: 14 days from purchase. No rest
What’s your return policy?
Here’s your revised version with the Checkout+ references removed and the refund/return handling updated to your specifications:. Wargame Portal Return Policy. Wargame Portal has a robust return policy, allowing customers to shop with confidence know
When will I get my refund?
Once we have processed your refund, please allow 2-7 business days for that to process. Please Note: If your refund has still not processed after 2-7 business days, you will need to contact your bank and/or card issuer. We have no control over refund
Order Splitting
Orders containting backorders and/or preorders are not split by default. If you’d like to ship available items ahead of the rest, you can request an order split by contacting us through our Help Center or emailing [email protected]. Please inclu
Porch Piracy, Theft, and Shipping Issues: What We Do (and Don’t) Cover
Porch Piracy, Theft, and Shipping Issues: What We Do (and Don’t) Cover. At Wargame Portal, we take great care in ensuring your order is packed securely and handed off to trusted carriers like USPS and UPS. Once a package is marked as delivered by the
What Is Checkout+?
What Is Checkout+ and Why You Should Keep It On. At Wargame Portal, we’re always looking for ways to offer better peace of mind, faster support, and a smoother shopping experience. That’s why we’ve partnered with Loop Returns to bring you Checkout+,