At Wargame Portal, we operate two separate facilities with different business hours:. Game Store Hours (In-Store & Game Hall):. Open Tuesday through Friday. Hours: 12:00 PM to 5:00 PM CST. Closed on weekends and all federal holidays. Order Processing

At Wargame Portal, we operate two separate facilities with different business hours:Game Store Hours (In-Store &amp; Game Hall):<ul data-start="188" data-end="312"><li data-start="188" data-end="223">Open Tuesday through Friday</li><li data-start="224" data-end="262">Hours: 12:00 PM to 5:00 PM CST</li><li data-start="263" data-end="312">Closed on weekends and all federal holidays</li></ul>Order Processing, Customer Service &amp; Warehouse Operations:<ul data-start="361" data-end="557"><li data-start="361" data-end="397">Active Monday through Friday</li><li data-start="398" data-end="465">Standard business hours (internal only, not open to the public)</li><li data-start="466" data-end="557">All orders are fulfilled from our warehouse, which remains closed on federal holidays</li></ul>Please note: All hours are subject to change at management&#x2019;s discretion.For the most up-to-date information on Game Hall hours, closures, and special events, we recommend subscribing to our <a data-start="751" data-end="802" href="https://facebook.com/wargameportal">Facebook page</a>.

Business Hours & Operating Schedule

At this time, we do not offer any kind of buyback program for used, assembled, or painted miniatures. We understand the demand for second-hand model trading, but our operations are focused on new, non-retired, in-box products. That said, we do make c

At this time, we do not offer any kind of buyback program for used, assembled, or painted miniatures. We understand the demand for second-hand model trading, but our operations are focused on new, non-retired, in-box products&#xA0;That said, we do make case-by-case exceptions for sealed, in-production Warhammer kits&#x2014;especially those that are currently in demand or part of Games Workshop&#x2019;s active catalog. If you have a sealed kit you&#x2019;re looking to sell back, reach out to us at <a data-start="555" data-end="578" rel="noopener">sales@wargameportal.com</a> with the details (kit name, condition, and photos if possible), and we&#x2019;ll evaluate whether we can offer a buyback.We appreciate your understanding, and we encourage you to reach out if you have qualifying items or any questions about the process.

Do you offer store credit for used/old models?

wargame-portal

General Information

Why Are Some Games Workshop Products 10% Off and Others 15% Off?

Understanding Games Workshop Preorders at Wargame Portal

Backorder and Special Order Items

Third-Party Vendors and Fulfillment Information

Pricing of New Games Workshop Releases

Products

Improving Checkout Speed

How do I cancel my order?

What is your cancellation policy?

Can I edit or add anything to my order?

How do I make a return?

What’s your return policy?

When will I get my refund?

Order Splitting

Orders

Do you offer free shipping?

Do you ship worldwide?

How do I track my order?

Do you offer expedited shipping?

How long does delivery take?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

Warehouse Staging & Carrier Pickup

Shipping

How do I subscribe to PortalPass+?

How do I use my benefits/rewards points?

What are the benefits of PortalPass+?

How do I cancel my PortalPass+ Membership?

PortalPass & PortalPass+

Assembly Troubleshooting

Adhesive Troubleshooting

Painting Troubleshooting

Hobby Troubleshooting, Tips and Tricks