Porch Piracy, Theft, and Shipping Issues: What We Do (and Don’t) CoverUpdated 18 days ago
Porch Piracy, Theft, and Shipping Issues: What We Do (and Don’t) Cover
At Wargame Portal, we take great care in ensuring your order is packed securely and handed off to trusted carriers like USPS and UPS. Once a package is marked as delivered by the carrier, however, our responsibility ends. We do not cover loss or theft after delivery—including porch piracy, misdelivery, or any other non-damage related shipping issue.
What’s Not Covered by Wargame Portal
We do not offer replacements or refunds for the following scenarios:
Stolen packages after a carrier marks them “delivered”
Packages misdelivered to the wrong address by the carrier
Packages taken from porches, mailrooms, or doorsteps
Items lost in transit with no movement updates
Carrier delivery errors or delays
We understand that these situations are incredibly frustrating. However, while it would be nice to simply take someone’s word that a package was stolen, there’s no verifiable evidence in most cases—making it impossible for us to absorb the cost of the claim without any way to validate it. That’s why we rely on insured protection programs to handle these cases appropriately.
The Better Option: Checkout+ Protection
If you want full protection against these issues, we highly recommend opting into Checkout+ at checkout.
Checkout+, powered by Loop Returns and Seel, includes:
✅ Coverage for stolen, lost, or misdelivered packages
✅ Reimbursement for damaged items—no return needed
✅ Fast and reliable claims support
✅ Free returns coverage when enabled
It’s a low-cost, high-value solution that protects your order where carrier policies and store limitations fall short.
Final Reminder
Wargame Portal does not cover theft, loss, or delivery errors once the carrier marks a package as delivered. There is no store-provided reimbursement for stolen goods, and we are not able to make exceptions based on claims that lack verifiable evidence.
Checkout+ is your protection against the unknown. For just a small fee, it ensures your package—and your peace of mind—is protected.
If you have any questions about enabling Checkout+ or need help with a claim through Seel, we’re here to help.