The Vault - Trade In Program Terms of ServiceUpdated 2 days ago
Please read these Terms of Use carefully before submitting a quote request to The Vault, Wargame Portal’s official secondhand marketplace. By submitting a quote request, you agree to all Terms and Conditions listed below. These Terms govern the process for customers (“you”) offering tabletop models for purchase by Wargame Portal LLC (“Wargame Portal,” “we,” or “us”).
Effective Date
These Terms and Conditions are effective December 22, 2025.
Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of the State of Alabama, United States, without regard to conflict-of-law principles.
Privacy & Policy Updates
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of The Vault or submission of Secondhand Quotes constitutes acceptance of the most current Terms. Additional policies — including shipping, returns, and store credit terms — may also apply.
Contact
If you have questions or require assistance, please contact us at:
[email protected]
Include your Quote Number in all correspondence to ensure timely support.
Disclaimer & Limitation of Liability
All product descriptions, pricing, and transactions through The Vault are provided on an “As Is” basis. We make no warranties, express or implied, regarding the accuracy of listings, the condition of products, or site availability.
To the fullest extent permitted by law, Wargame Portal is not liable for indirect, incidental, punitive, special, or consequential damages arising from use of this service. Our total liability shall not exceed the amount paid to you for the models in the associated transaction.
Service Rights
Wargame Portal reserves the right to:
Refuse service to any individual or entity at any time
Remove or reject any submitted content, photos, or listings that violate these Terms
Decline quotes or cancel transactions at our discretion
Quotes & Model Representation
Customers are responsible for accurately representing all models submitted for quote.
Quotes are based on:
The model list submitted
Photos provided (required for quote accuracy)
The represented condition, assembly, painting, and conversions
Quotes:
Are valid for 30 days from issuance
Must be accepted before expiration
Require shipment of models within 10 days of acceptance, including a tracking number
Failure to ship within the required window may result in quote cancellation.
Model Ownership & Eligibility
By submitting models to The Vault, you confirm that:
You are the legal owner of the models
You have the right to sell them
Eligibility Restrictions
We only accept models that are:
Currently in production
Actively stocked by Wargame Portal
We do NOT accept
3D Printed Proxies
Counterfeit or recast models
Models with magnetic upgrade kits installed, or similar modifications.
Wargame Portal reserves the right to reject any models that do not meet eligibility standards and any at our own discretion.
Shipping Requirements
Customers are responsible for all shipping costs and must ship models at their own expense for inspection prior to payment.
Ship models to:
Wargame Portal — The Vault
(Address provided upon quote approval)
Shipments must include the Packing Slip issued via email after quote approval.
Condition, Damage & Quote Adjustments
To avoid payout reductions or rejection:
Models must arrive undamaged
Packaging must be secure and protective
Loose or poorly packed models may result in quote reduction or rejection
Wargame Portal is not responsible for:
Shipping damage
Lost shipments
Carrier claims
Insurance reimbursement
If models arrive damaged, incomplete, misrepresented, or in different condition than quoted, we reserve the right to modify the payout, including but not limited to:
Missing models
Broken models
Additional unexpected models
Paint or assembly condition differing from the quote
Conversion or modification differences
Packaging Guidelines
To help preserve value and prevent damage:
Separate miniatures by unit or type for easy identification
Wrap models individually using soft protective material (bubble wrap, paper towels, packing paper, etc.)
Ensure painted models do not touch each other
Pad interior box walls where possible
Fill all empty space with soft filler material (paper, foam peanuts, etc.)
Seal the box securely and shake-test — no internal movement should occur
Improper packaging may reduce payout or result in rejection.
Payments & Store Credit
Payment is issued after models are received and inspected.
Payment Methods
The Vault issues payment as:
Store Credit only issues to customer account.
Cash payments are not offered.
Store Credit:
Is delivered via direct injection to customer account.
Can be redeemed on WargamePortal.com
Has no cash value
Is non-transferable
Cannot be revoked once issued, does not expire.
Final Payment Adjustments
If the final assessed payout differs by more than ±10% from the quoted amount, Wargame Portal will contact the customer for approval before issuing credit.
Once Store Credit is issued:
Quotes cannot be revoked
Payments cannot be reversed
Transactions are considered final
Wargame Portal is not responsible for lost, misdirected, or abandoned Store Credit. Credit is applied to the customer account provided during the quote process.
Right to Refuse or Ban
Submitting counterfeit items, intentionally misrepresenting model condition, or abusing the quote system may result in:
Quote cancellation
Refusal of service
Account suspension or permanent ban