The Vault is Wargame Portal’s official secondhand store. Customers can submit eligible tabletop models in exchange for store credit on WargamePortal.com. All payouts are issued as store credit only (Portal Pass Gift Card). No cash payments. Store cre

<h2 data-start="266" data-end="289" id><img src="https://attachments.gorgias.help/DrQqY7XZyEO6L4Wj/hc/lrg3N7A4kK2DnR8K/2026012321-108102dd-541a-4a72-b691-0888494182dc-vaultlogo.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></h2><h2 data-start="266" data-end="289" id="isPasted">What is The Vault?</h2>The Vault is Wargame Portal&#x2019;s official secondhand store. Customers can submit eligible tabletop models in exchange for store credit on WargamePortal.com.<hr data-start="453" data-end="456"><h2 data-start="458" data-end="509" id="what-do-i-receive-in-exchange-for-my-models">What do I receive in exchange for my models?</h2>All payouts are issued as store credit only (Portal Pass Gift Card).<ul data-start="585" data-end="731"><li data-start="585" data-end="609">No cash payments</li><li data-start="610" data-end="648">Store credit has no cash value</li><li data-start="649" data-end="689">Store credit is non-transferable</li><li data-start="690" data-end="731">Once issued, transactions are final</li></ul><hr data-start="733" data-end="736"><h2 data-start="738" data-end="788" id="do-you-publicly-share-your-pricing-formula">Do you publicly share your pricing formula?</h2>No. We&#xA0;do not disclose our pricing structure publicly. However, we provide a grading hierarchy so customers understand how value is determined.<hr data-start="944" data-end="947"><h2 data-start="949" data-end="1011" id="how-does-model-grading-affect-value-highest--lowest">How does model grading affect value? (Highest &#x2192; Lowest)</h2><ol data-start="1013" data-end="1369"><li data-start="1013" data-end="1065">New in Box (NiB) &#x2014; Factory sealed, unopened</li><li data-start="1066" data-end="1143">New on Sprue (NoS) with Instructions &#x2014; Unassembled, includes booklet</li><li data-start="1144" data-end="1207">New on Sprue (NoS) &#x2014; Unassembled, missing instructions</li><li data-start="1208" data-end="1290">Pre-Built, Complete, With Secondary Parts &#x2014; Includes extra bits or sprues</li><li data-start="1291" data-end="1369">Pre-Built, Complete, Without Secondary Parts &#x2014; No spare bits included</li></ol>Models closer to factory-new condition receive the highest quotes.<hr data-start="1447" data-end="1450"><h2 data-start="1452" data-end="1493" id="does-paint-quality-increase-value">Does paint quality increase value?</h2>No. There is no price premium for painted models, regardless of quality or artistic effort.<hr data-start="1593" data-end="1596"><h2 data-start="1598" data-end="1634" id="when-will-models-be-rejected">When will models be rejected?</h2>Models may be rejected if they include:<ul data-start="1679" data-end="1995"><li data-start="1679" data-end="1733">3D-printed, proxy, recast, or non-official parts</li><li data-start="1856" data-end="1926">Extreme paint buildup or permanent paint that cannot be stripped</li><li data-start="1927" data-end="1972">Structural damage or missing critical parts</li><li data-start="1973" data-end="1995">Counterfeit products</li></ul><hr data-start="1997" data-end="2000"><h2 data-start="2002" data-end="2031" id="who-can-submit-models">Who can submit models?</h2>By submitting models, you confirm:<ul data-start="2067" data-end="2179"><li data-start="2067" data-end="2091">You own the models</li><li data-start="2092" data-end="2135">You have the legal right to sell them</li><li data-start="2136" data-end="2179">The models are authentic and eligible</li></ul>Misrepresentation may result in quote cancellation or account restrictions.<hr data-start="2262" data-end="2265"><h2 data-start="2267" data-end="2299" id="how-do-i-request-a-quote">How do I request a quote?</h2>To submit a Secondhand Quote:<ol data-start="2330" data-end="2504"><li data-start="2330" data-end="2371">Head to the webstore and use the link on the Vault dropdown menu</li><li data-start="2452" data-end="2504">Requests without photos will not be processed</li></ol><hr data-start="2506" data-end="2509"><h2 data-start="2511" data-end="2545" id="how-long-is-my-quote-valid">How long is my quote valid?</h2>Quotes are valid for 30 days after issuance.Once accepted, models must be shipped within 10 days, and a tracking number must be provided.<hr data-start="2699" data-end="2702"><h2 data-start="2704" data-end="2733" id="who-pays-for-shipping">Who pays for shipping?</h2>The customer is fully responsible for:<ul data-start="2777" data-end="2844"><li data-start="2777" data-end="2795">Shipping costs</li><li data-start="2796" data-end="2809">Packaging</li><li data-start="2810" data-end="2844">Insurance (strongly recommended)</li></ul>Wargame Portal is not responsible for lost or damaged shipments.<hr data-start="2916" data-end="2919"><h2 data-start="2921" data-end="2954" id="where-do-i-ship-my-models">Where do I ship my models?</h2>Shipping instructions and address are provided&#xA0;after quote approval. A Packing Slip must be included with your shipment.<hr data-start="3087" data-end="3090"><h2 data-start="3092" data-end="3127" id="how-should-i-package-models">How should I package models?</h2>To protect value:<ul data-start="3146" data-end="3361"><li data-start="3146" data-end="3178">Separate models by unit/type</li><li data-start="3179" data-end="3222">Wrap models in soft protective material</li><li data-start="3223" data-end="3265">Ensure painted models do not touch</li><li data-start="3266" data-end="3314">Fill all empty box space to prevent movement</li><li data-start="3315" data-end="3361">Shake the box &#x2014; no rattling should occur</li></ul>Improper packaging may result in reduced payout or rejection.<hr data-start="3430" data-end="3433"><h2 data-start="3435" data-end="3483" id="what-happens-after-you-receive-my-models">What happens after you receive my models?</h2>We will:<ol data-start="3493" data-end="3712"><li data-start="3493" data-end="3541">Inspect models for accuracy and condition</li><li data-start="3542" data-end="3586">Compare them to your quote submission</li><li data-start="3587" data-end="3712">Adjust payout if needed based on:<ul data-start="3627" data-end="3712"><li data-start="3627" data-end="3644">Missing parts</li><li data-start="3648" data-end="3658">Damage</li><li data-start="3662" data-end="3683">Misrepresentation</li><li data-start="3687" data-end="3712">Condition differences</li></ul></li><li data-start="3587" data-end="3712">Provide customer with adjusted quote if required.</li></ol><hr data-start="3714" data-end="3717"><h2 data-start="3719" data-end="3777" id="can-my-final-payout-change-from-the-original-quote">Can my final payout change from the original quote?</h2>Yes. If the final value differs by more than &#xB1;10%, we will contact you before issuing credit.<hr data-start="3883" data-end="3886"><h2 data-start="3888" data-end="3914" id="when-do-i-get-paid">When do I get paid?</h2>Store credit is issued after inspection and approval, attached directly to your customer account.&#xA0;Once issued:<ul data-start="4038" data-end="4102"><li data-start="4038" data-end="4068">Quotes cannot be revoked</li><li data-start="4069" data-end="4102">Payments cannot be reversed</li></ul><hr data-start="4104" data-end="4107"><h2 data-start="4109" data-end="4149" id="what-if-my-models-arrive-damaged">What if my models arrive damaged?</h2>We are&#xA0;not responsible for shipping damage. Damaged models may be:<ul data-start="4223" data-end="4299"><li data-start="4223" data-end="4237">Rejected</li><li data-start="4238" data-end="4276">Returned at the sender&#x2019;s expense</li><li data-start="4277" data-end="4299">Reduced in value</li></ul>We do not assist with carrier claims.<hr data-start="4344" data-end="4347"><h2 data-start="4349" data-end="4399" id="can-i-send-conversions-or-kitbashed-models">Can I send conversions or kitbashed models?</h2>Conversions are reviewed case-by-case, but:<ul data-start="4448" data-end="4591"><li data-start="4448" data-end="4492">3D-printed parts = automatic rejection</li><li data-start="4493" data-end="4532">Proxy parts = automatic rejection</li><li data-start="4533" data-end="4591">Missing official components may reduce or void value</li></ul><hr data-start="4593" data-end="4596"><h2 data-start="4598" data-end="4646" id="can-i-send-professionally-painted-models">Can I send professionally painted models?</h2>Yes, but&#xA0;paint does not increase value. If paint is too thick or permanent to strip, the model will be rejected.<hr data-start="4771" data-end="4774"><h2 data-start="4776" data-end="4828" id="can-i-cancel-or-modify-a-quote-after-payment">Can I cancel or modify a quote after payment?</h2>No. Once store credit is issued, the transaction is final.<hr data-start="4895" data-end="4898"><h2 data-start="4900" data-end="4941" id="can-wargame-portal-refuse-service">Can Wargame Portal refuse service?</h2>Yes. We reserve the right to:<ul data-start="4974" data-end="5096"><li data-start="4974" data-end="4992">Refuse service</li><li data-start="4993" data-end="5010">Reject quotes</li><li data-start="5011" data-end="5027">Ban accounts</li><li data-start="5028" data-end="5051">Cancel transactions</li><li data-start="5052" data-end="5096">Remove abusive or fraudulent submissions</li></ul><hr data-start="5234" data-end="5237"><h2 data-start="5239" data-end="5273" id="how-do-i-contact-the-vault">How do I contact The Vault?</h2>Email:&#xA0;thevault<a data-start="5283" data-end="5311" rel="noopener">@wargameportal.com</a> Include your Quote Number for faster assistance if applicable.

The Vault - FAQ

Please read these Terms of Use carefully before submitting a quote request to The Vault, Wargame Portal’s official secondhand marketplace. By submitting a quote request, you agree to all Terms and Conditions listed below. These Terms govern the proce

Please read these Terms of Use carefully before submitting a quote request to The Vault, Wargame Portal&#x2019;s official secondhand marketplace. By submitting a quote request, you agree to all Terms and Conditions listed below. These Terms govern the process for customers (&#x201C;you&#x201D;) offering tabletop models for purchase by Wargame Portal LLC (&#x201C;Wargame Portal,&#x201D; &#x201C;we,&#x201D; or &#x201C;us&#x201D;).<hr data-start="656" data-end="659"><h2 data-start="661" data-end="682" id="effective-date">Effective Date</h2>These Terms and Conditions are effective December&#xA0;22, 2025.<hr data-start="747" data-end="750"><h2 data-start="752" data-end="771" id="jurisdiction">Jurisdiction</h2>These Terms shall be governed and interpreted in accordance with the laws of the State of Alabama, United States, without regard to conflict-of-law principles.<hr data-start="937" data-end="940"><h2 data-start="942" data-end="973" id="privacy--policy-updates">Privacy &amp; Policy Updates</h2>We reserve the right to update or modify these Terms at any time without prior notice. Continued use of The Vault or submission of Secondhand Quotes constitutes acceptance of the most current Terms. Additional policies &#x2014; including shipping, returns, and store credit terms &#x2014; may also apply.<hr data-start="1266" data-end="1269"><h2 data-start="1271" data-end="1285" id="contact">Contact</h2>If you have questions or require assistance, please contact us at: <a data-start="1357" data-end="1385" rel="noopener">thevault@wargameportal.com</a> Include your Quote Number in all correspondence to ensure timely support.<hr data-start="1469" data-end="1472"><h2 data-start="1474" data-end="1517" id="disclaimer--limitation-of-liability">Disclaimer &amp; Limitation of Liability</h2>All product descriptions, pricing, and transactions through The Vault are provided on an &#x201C;As Is&#x201D; basis. We make no warranties, express or implied, regarding the accuracy of listings, the condition of products, or site availability.To the fullest extent permitted by law, Wargame Portal is not liable for indirect, incidental, punitive, special, or consequential damages arising from use of this service. Our total liability shall not exceed the amount paid to you for the models in the associated transaction.<hr data-start="2043" data-end="2046"><h2 data-start="2048" data-end="2069" id="service-rights">Service Rights</h2>Wargame Portal reserves the right to:<ul data-start="2108" data-end="2315"><li data-start="2108" data-end="2166">Refuse service to any individual or entity at any time</li><li data-start="2167" data-end="2255">Remove or reject any submitted content, photos, or listings that violate these Terms</li><li data-start="2256" data-end="2315">Decline quotes or cancel transactions at our discretion</li></ul><hr data-start="2317" data-end="2320"><h2 data-start="2322" data-end="2358" id="quotes--model-representation">Quotes &amp; Model Representation</h2>Customers are responsible for accurately representing all models submitted for quote.Quotes are based on:<ul data-start="2471" data-end="2628"><li data-start="2471" data-end="2501">The model list submitted</li><li data-start="2502" data-end="2559">Photos provided (required for quote accuracy)</li><li data-start="2560" data-end="2628">The represented condition, assembly, painting, and conversions</li></ul>Quotes:<ul data-start="2638" data-end="2813"><li data-start="2638" data-end="2681">Are valid for 30 days from issuance</li><li data-start="2682" data-end="2720">Must be accepted before expiration</li><li data-start="2721" data-end="2813">Require shipment of models within 10 days of acceptance, including a tracking number</li></ul>Failure to ship within the required window may result in quote cancellation.<hr data-start="2893" data-end="2896"><h2 data-start="2898" data-end="2934" id="model-ownership--eligibility">Model Ownership &amp; Eligibility</h2>By submitting models to The Vault, you confirm that:<ul data-start="2988" data-end="3073"><li data-start="2988" data-end="3033">You are the legal owner of the models</li><li data-start="3034" data-end="3073">You have the right to sell them</li></ul><h3 data-start="3075" data-end="3107" id="eligibility-restrictions">Eligibility Restrictions</h3>We only accept models that are:<ul data-start="3140" data-end="3210"><li data-start="3140" data-end="3169">Currently in production</li><li data-start="3170" data-end="3210">Actively stocked by Wargame Portal</li></ul><h3 data-start="3212" data-end="3236" id="we-do-not-accept">We do NOT accept</h3><ul data-start="3237" data-end="3354"><li data-start="3237" data-end="3261">3D Printed Proxies</li><li data-start="3322" data-end="3354">Counterfeit or recast models</li><li data-start="3322" data-end="3354">Models with magnetic upgrade kits installed, or similar modifications.</li></ul>Wargame Portal reserves the right to reject any models that do not meet eligibility standards and any at our own discretion.<hr data-start="3456" data-end="3459"><h2 data-start="3461" data-end="3489" id="shipping-requirements">Shipping Requirements</h2>Customers are responsible for all shipping costs and must ship models at their own expense for inspection prior to payment.Ship models to:Wargame Portal &#x2014; The Vault (Address provided upon quote approval)Shipments must include the Packing Slip issued via email after quote approval.<hr data-start="3831" data-end="3834"><h2 data-start="3836" data-end="3880" id="condition-damage--quote-adjustments">Condition, Damage &amp; Quote Adjustments</h2>To avoid payout reductions or rejection:<ul data-start="3922" data-end="4079"><li data-start="3922" data-end="3956">Models must arrive undamaged</li><li data-start="3957" data-end="4000">Packaging must be secure and protective</li><li data-start="4001" data-end="4079">Loose or poorly packed models may result in quote reduction or rejection</li></ul>Wargame Portal is not responsible for:<ul data-start="4124" data-end="4209"><li data-start="4124" data-end="4143">Shipping damage</li><li data-start="4144" data-end="4162">Lost shipments</li><li data-start="4163" data-end="4181">Carrier claims</li><li data-start="4182" data-end="4209">Insurance reimbursement</li></ul>If models arrive damaged, incomplete, misrepresented, or in different condition than quoted, we reserve the right to modify the payout, including but not limited to:<ul data-start="4381" data-end="4550"><li data-start="4381" data-end="4399">Missing models</li><li data-start="4400" data-end="4417">Broken models</li><li data-start="4418" data-end="4450">Additional unexpected models</li><li data-start="4451" data-end="4507">Paint or assembly condition differing from the quote</li><li data-start="4508" data-end="4550">Conversion or modification differences</li></ul><hr data-start="4552" data-end="4555"><h2 data-start="4557" data-end="4584" id="packaging-guidelines">Packaging Guidelines</h2>To help preserve value and prevent damage:<ul data-start="4629" data-end="5057"><li data-start="4629" data-end="4692">Separate miniatures by unit or type for easy identification</li><li data-start="4693" data-end="4801">Wrap models individually using soft protective material (bubble wrap, paper towels, packing paper, etc.)</li><li data-start="4802" data-end="4855">Ensure painted models do not touch each other</li><li data-start="4856" data-end="4897">Pad interior box walls where possible</li><li data-start="4898" data-end="4976">Fill all empty space with soft filler material (paper, foam peanuts, etc.)</li><li data-start="4977" data-end="5057">Seal the box securely and shake-test &#x2014; no internal movement should occur</li></ul>Improper packaging may reduce payout or result in rejection.<hr data-start="5121" data-end="5124"><h2 data-start="5126" data-end="5156" id="payments--store-credit">Payments &amp; Store Credit</h2>Payment is issued after models are received and inspected.<h3 data-start="5221" data-end="5244" id="payment-methods">Payment Methods</h3>The Vault issues payment as:<ul data-start="5274" data-end="5323"><li data-start="5274" data-end="5323">Store Credit only issues to customer account.</li></ul>Cash payments are not offered.Store Credit:<ul data-start="5375" data-end="5552"><li data-start="5375" data-end="5425">Is delivered via direct injection to customer account.</li><li data-start="5426" data-end="5468">Can be redeemed on WargamePortal.com</li><li data-start="5469" data-end="5492">Has no cash value</li><li data-start="5493" data-end="5518">Is non-transferable</li><li data-start="5519" data-end="5552">Cannot be revoked once issued, does not expire.</li></ul><hr data-start="5554" data-end="5557"><h2 data-start="5559" data-end="5591" id="final-payment-adjustments">Final Payment Adjustments</h2>If the final assessed payout differs by more than &#xB1;10% from the quoted amount, Wargame Portal will contact the customer for approval before issuing credit.Once Store Credit is issued:<ul data-start="5782" data-end="5886"><li data-start="5782" data-end="5812">Quotes cannot be revoked</li><li data-start="5813" data-end="5846">Payments cannot be reversed</li><li data-start="5847" data-end="5886">Transactions are considered final</li></ul>Wargame Portal is not responsible for lost, misdirected, or abandoned Store Credit. Credit is applied to the customer account provided during the quote process.<hr data-start="6045" data-end="6048"><h2 data-start="6050" data-end="6079" id="right-to-refuse-or-ban">Right to Refuse or Ban</h2>Submitting counterfeit items, intentionally misrepresenting model condition, or abusing the quote system may result in:<ul data-start="6200" data-end="6285"><li data-start="6200" data-end="6222">Quote cancellation</li><li data-start="6223" data-end="6245">Refusal of service</li><li data-start="6246" data-end="6285">Account suspension or permanent ban</li></ul>

The Vault - Trade In Program Terms of Service

We do not publicly disclose our pricing formula. However, the grading tiers below provide a clear framework for how trade-in values are assessed. Models in better condition and closer to factory-new will always receive higher quoted value. Grades are

We do not publicly disclose our pricing formula. However, the grading tiers below provide a clear framework for how trade-in values are assessed. Models in better condition and closer to factory-new will always receive higher quoted value.Grades are listed from highest value to lowest value:<hr data-start="514" data-end="517"><h2 data-start="519" data-end="564" id="grading-tiers-highest--lowest-value">Grading Tiers (Highest &#x2192; Lowest Value)</h2><h3 data-start="566" data-end="590" id="new-in-box-nib">New in Box (NiB)</h3><ul data-start="591" data-end="699"><li data-start="591" data-end="609">Factory sealed, unsealed is considered NoS</li><li data-start="610" data-end="622">Unopened</li><li data-start="623" data-end="699">Complete with original packaging Receives the highest possible value</li></ul><hr data-start="701" data-end="704"><h3 data-start="706" data-end="752" id="new-on-sprue-nos--with-instructions">New on Sprue (NoS) &#x2014; With Instructions</h3><ul data-start="753" data-end="869"><li data-start="753" data-end="774">Fully unassembled</li><li data-start="775" data-end="801">Original sprues intact</li><li data-start="802" data-end="834">Includes instruction booklet</li><li data-start="835" data-end="869">No paint or assembly performed</li></ul><hr data-start="871" data-end="874"><h3 data-start="876" data-end="925" id="new-on-sprue-nos--without-instructions">New on Sprue (NoS) &#x2014; Without Instructions</h3><ul data-start="926" data-end="1006"><li data-start="926" data-end="947">Fully unassembled</li><li data-start="948" data-end="974">Original sprues intact</li><li data-start="975" data-end="1006">Instruction booklet missing</li></ul><hr data-start="1008" data-end="1011"><h3 data-start="1013" data-end="1072" id="pre-built--complete-with-secondary-parts-included">Pre-Built &#x2014; Complete, With Secondary Parts Included</h3><ul data-start="1073" data-end="1212"><li data-start="1073" data-end="1092">Fully assembled</li><li data-start="1093" data-end="1186">Includes all extra bits, alternate weapons, optional parts, or remaining sprue pieces</li><li data-start="1187" data-end="1212">No missing components</li></ul><hr data-start="1214" data-end="1217"><h3 data-start="1219" data-end="1272" id="pre-built--complete-without-secondary-parts">Pre-Built &#x2014; Complete, Without Secondary Parts</h3><ul data-start="1273" data-end="1403"><li data-start="1273" data-end="1292">Fully assembled</li><li data-start="1293" data-end="1363">Missing spare bits, optional parts, or unused sprue components</li><li data-start="1364" data-end="1403">Must still be structurally complete</li></ul><hr data-start="1405" data-end="1408"><h2 data-start="1410" data-end="1444" id="paint--modification-policy">Paint &amp; Modification Policy</h2><ul data-start="1446" data-end="1859"><li data-start="1446" data-end="1541">There is NO price premium for painted models, regardless of quality or artistic effort.</li><li data-start="1542" data-end="1628">Painted models are valued for completeness and condition only, not appearance.</li><li data-start="1629" data-end="1729">Models with excessive paint buildup that cannot be reasonably stripped will be rejected.</li><li data-start="1730" data-end="1859">Models containing 3D-printed parts, proxy components, recasts, or non-official replacements will be rejected in full.</li></ul><hr data-start="1861" data-end="1864"><h2 data-start="1866" data-end="1903" id="automatic-rejection-conditions">Automatic Rejection Conditions</h2>Models will be rejected if they include:<ul data-start="1945" data-end="2164"><li data-start="1945" data-end="1976">3D-printed or proxy parts</li><li data-start="1977" data-end="2015">Counterfeit or recast components</li><li data-start="2016" data-end="2045">Excessive paint buildup</li><li data-start="2046" data-end="2095">Permanent or non-removable paint treatments</li><li data-start="2096" data-end="2136" style="font-weight: bold;">Structural damage that prevents resale</li><li data-start="2137" data-end="2164" style="font-weight: bold;">Missing core components</li><li data-start="2137" data-end="2164" style="font-weight: bold;">Modifications for magnetic mounting</li></ul><hr data-start="2166" data-end="2169"><h2 data-start="2171" data-end="2189" id="final-notes">Final Notes</h2>Final trade-in value is determined after physical inspection and may be adjusted if:<ul data-start="2280" data-end="2426"><li data-start="2280" data-end="2327">Condition differs from what was represented</li><li data-start="2328" data-end="2349">Parts are missing</li><li data-start="2350" data-end="2385">Damage occurred during shipping</li><li data-start="2386" data-end="2426">Models fail eligibility requirements</li></ul>

The Vault - Model Grading & Value Guide

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The Vault - Trade in Program

The Vault - FAQ

The Vault - Trade In Program Terms of Service

The Vault - Model Grading & Value Guide