Trade-In Programs Terms & ConditionsUpdated 16 days ago

Wargame Portal Trade-In Program Terms of Service

By participating in the Wargame Portal Trade-In Program, you agree to the following terms:

1. Eligible Items
Only unused, originally packaged model kits are accepted for trade-in.

• Kits may be unsealed, but all original contents must be present and in new condition.

• Sealed kits will receive the highest trade-in value.

• Unsealed kits may receive a reduced trade-in value, based on inspection.

2. Used Items Not Accepted
We do not accept used model kits under any circumstances.

• This includes, but is not limited to: kits with parts removed from sprues, clipped or cleaned pieces, assembled models (partially or fully), or kits with glue, paint, or primer applied.

• Any submission showing signs of use will be deemed ineligible and treated under the non-compliant submissions policy below.

3. Unsupported and Ineligible Items
We do not accept trade-ins for the following categories:

• Models that are no longer supplied by their original vendors.

• Products we deem as special order or non-standard inventory.

• Any items from product lines or brands that Wargame Portal does not currently carry. If you are unsure whether your item is eligible, we strongly recommend contacting us before submitting your trade-in.

4. Inspection and Valuation
All trade-in submissions are subject to inspection upon arrival. Wargame Portal reserves the right to adjust the trade-in value based on the condition of the items and whether they meet the program’s requirements.

5. Non-Compliant Submissions
If we receive items that do not meet the program’s eligibility criteria, you will be notified via email with an invoice for return shipping.

You will have 21 business days to respond and pay the invoice. If no response or payment is received within that time, the submitted items will be considered abandoned, and you forfeit ownership and any claim to trade-in credit or return of the product.

Wargame Portal is not responsible for storing or returning abandoned items after this period.

6. Credit Issuance
Approved trade-ins will be processed and credited as Wargame Portal Gift Cards, which do not expire and can be used on any eligible purchase through WargamePortal.com.

7. Final Authority
Wargame Portal reserves the right to reject any trade-in submission for any reason, including but not limited to damage, incompleteness, signs of use, improper packaging, or ineligibility due to product type or brand.

By submitting your items to the Wargame Portal Trade-In Program, you confirm that you have read, understood, and agreed to these terms.