What’s your return policy?Updated 2 months ago
Wargame Portal has a robust return policy, allowing customers to shop with ease knowing that they are covered in the majority of cases.
General Returns:
If you decide you no longer want an item(s), you may return allowed items within 30 calendar days for a refund or store credit.
Items must be sealed in their original boxed and sealed condition. There are no exceptions to this policy.
Return Fees:
- Regular Returns: 20% Restock Fee and return shipping fee.
- Checkout+ Returns: No restock fee or return shipping fee
- Store Credit Returns: No restock fee and return shipping is waived.
- Unsealed Returns: 75% restock fee if intact unless customer pays for return shipping.
- Incomplete Returns: 95% restock fee if items are missing/used unless customer pays for return shipping.
Excluded Items:
The following items are excluded from returns, refunds, and exchanges regardless of condition:
- 3D Printed Goods and Services
- Codexes, Battletomes, and Datasheet Cards (or similar style items)
- Paints
- Retired Model Kits
- Limited Edition Items
- All digital good and service
- Gift Cards
- Clearance Items
- Special Order Items
- Final Sale Items
Carrier & Supplier Delays:
Refunds will not be issued due to carrier delays under any circumstances. If a carrier has confirmed in writing or equivalent verified evidence that an item is lost or delayed after 25 calendar days from shipping, we'll initiate an investigation and come to a solution either with replacement or refund.