At Wargame Portal, we respect and value your privacy — and we understand that some customers choose to use email masking tools to protect their personal inboxes. Popular services include:

• Apple’s “Hide My Email” (built into iCloud)

• Firefox Relay

• DuckDuckGo Email Protection

• ProtonMail Aliases

• AnonAddy

• Other disposable or alias-based email services

While these tools can be useful for blocking spam, they often create unintended problems with your orders and account features on our site. Here’s why we strongly recommend using your actual email address when shopping with us:

Common Issues Caused by Hidden or Masked Emails

1. Orders may not link properly to your account
Each unique masked email can create a separate customer profile in our system. This means your past orders may not show up in your account history, and our team may struggle to find your order information if you ever need support.

2. You may miss out on loyalty points and Portal Pass rewards
Points and Portal Pass rewards rely on a single customer email to track your purchases. If you use different masked emails for different orders, your points can’t accumulate correctly — or worse, they may not register at all.

3. Important order emails may never reach you
Order confirmations, tracking numbers, backorder updates, and refund notices are all sent to the email address on file. If your masked email blocks or auto-deletes messages, you could miss crucial updates about your order status or shipping details.

4. Your order may be flagged for fraud and cancelled
Our fraud prevention systems check for inconsistencies like mismatched or suspicious email addresses. Using a masked or disposable email can increase the risk of your order being flagged or denied.

5. Multiple customer accounts for the same person
Using a new masked email for every purchase can create multiple duplicate accounts, which complicates your login experience, makes it harder to apply discounts, and can prevent your reward codes from working properly.

Our Best Advice

Use your real, primary email for your Wargame Portal account whenever possible. This keeps your orders, rewards, and communications all in one place.

Set up filters or a separate folder in your inbox if you’re worried about marketing emails. We do not send out marketing spam like other companies, only a newsletter announcing upcoming releases every Monday, launches, PSAs or occasional seasonal sales. You can also update your communication preferences at any time.

Contact us anytime if you believe your account has multiple profiles or you’re missing points or rewards — we’re happy to help merge them if we can.

We appreciate your trust and want to make sure you get the best possible experience every time you shop with us. If you have any questions, reach out to our support team and we’ll be glad to help.