Why We Don’t Reply to Social Media MessagesUpdated a month ago
We value every member of our community and the conversations that happen around our products. However, social media is not the right place to handle customer support or order-related questions. To ensure we provide accurate, timely, and secure assistance, we do not actively monitor or respond to direct messages or comments on platforms such as Facebook, Instagram, or WhatsApp.
Direct Messages (DMs)
Platforms under Meta—Facebook Messenger, Instagram Direct, and WhatsApp—have become overrun with unmitigated bot traffic, phishing attempts, and scam messages. These automated messages often imitate real customer inquiries, making it nearly impossible to safely and efficiently distinguish between legitimate users and fraudulent actors. If you attempt to message us on these services, you will be met with an auto responder that reiterates this same information.
Because of this overwhelming level of malicious activity, we have chosen not to monitor or respond to any messages sent through these channels whatsoever. This ensures that both our team and our customers remain protected from potential scams or data breaches.
If you need help or have a question, please reach out to us through our verified support channels listed below—these are the only places where messages are received, tracked, and responded to:
Help Center: help.wargameportal.com
Email: [email protected]
Comments on Posts and Ads
While we appreciate engagement on our posts and enjoy seeing the community share their enthusiasm, comment sections are not an effective way to hold a proper conversation. Comments are public, lack context, and make it difficult to maintain a clear or private dialogue—especially when it comes to order details or account-specific questions.
Additionally, comments can be easily disrupted by unrelated posts, misinformation, or other users jumping into the thread. This can quickly lead to confusion or the spread of inaccurate information.
For any question or concern that requires a response, please contact us directly through our Help Center or email. This ensures your issue is seen, documented, and handled by the right person as quickly as possible.
In Summary
We’re always happy to help—but only through the proper channels.
Messages or comments made on social media will not be seen or answered. For secure, reliable assistance, please contact us through:
Help Center: help.wargameportal.com
Email: [email protected]
Thank you for your understanding and for helping us keep communication safe, organized, and effective.