Why You Shouldn’t Use Fake or Masked Email Addresses with Wargame PortalUpdated 4 hours ago

At Wargame Portal, we respect and value your privacy — and we understand that some customers choose to use email masking tools to protect their personal inboxes. Popular services include:

• Apple’s Hide My Email (iCloud)

• Firefox Relay

• DuckDuckGo Email Protection

• ProtonMail Aliases

• AnonAddy

• Other disposable or alias-based email services

While these tools can be useful for blocking spam, they often create unintended problems with your orders, loyalty programs, and account features. Using outright fake or throwaway emails makes things even worse.

Common Issues Caused by Fake or Masked Emails

1. Orders may not link properly to your account
   Each unique masked email creates a separate profile in our system. This means past orders may not show up in your history, and our support team may struggle to locate your information if you need help.

2. You will miss out on loyalty points and discounts
   PortalPass Points and PortalPass+/Military Discounts rely on a consistent email. If you use different emails across orders, your points won’t accumulate and discounts can’t apply.

3. Important order updates may never reach you
   Confirmations, tracking numbers, backorder notices, and refunds are all sent to the email on file. If your masked or fake email blocks or deletes these, you’ll miss critical updates.

4. Your order may be flagged for fraud
   Our fraud prevention systems check for inconsistencies like mismatched or suspicious email addresses. Using fake or disposable emails increases the risk of cancellation.

5. Duplicate accounts slow everything down
   Creating multiple masked or fake profiles clutters the system, complicates logins, breaks discount codes, and delays support.

6. Returns and support requests stall
   We cannot process returns, refunds, or support tickets without a valid way to verify and contact you. 

We Don’t Send Spam

We get it—no one wants to drown in marketing emails. That’s why we keep things simple:

• Our newsletter is opt-in only, and you can unsubscribe anytime.

• Transactional emails (like order confirmations, tracking, and refunds) are separate from marketing and only sent when needed.

Our Best Advice

• Use a real, monitored email for your Wargame Portal account whenever possible.

• If you’re concerned about clutter, set up filters or folders for Wargame Portal emails or unsubscribe from our newsletter. Unlike many companies we do not hide our unsubscribe button or make you go through hoops to do so.

• Contact us if you think you have multiple profiles or missing rewards—we’ll help merge accounts where possible.

A Two-Way Street

We work hard to make your experience smooth and transparent. But communication goes both ways. If you use fake or broken emails, we can’t help you when you need it.

In short: use a valid email. You’ll get your order updates, rewards, and support when needed.