What is your cancellation policy?Updated a month ago
We understand that plans can change. To keep our ordering and fulfillment process consistent for all customers, Wargame Portal maintains a firm 24-hour cancellation window for all orders.
24-Hour Cancellation Window
Cancellation requests must be submitted within 24 hours of order placement.
If your cancellation request is received within 24 hours of placing your order, the order may be cancelled for a full refund to the original payment method.
Cancellation requests received more than 24 hours after the order was placed will be declined.
This policy applies to all orders and all product types, including:
Regularly stocked items
Backordered and Reserve Now items
Preorders
Second-Wave preorders
Special Order items
Third-party vendor items
Limited releases
Made-to-order or specially procured items
There are no extended cancellation windows, cancellation penalties, store-credit cancellation options, or product-specific exceptions after the 24-hour period has passed.
Why Do We Have a 24-Hour Cancellation Window?
Wargame Portal begins processing customer orders quickly. Inventory may be allocated, ordered from vendors, reserved against supplier allocations, or moved into our fulfillment process shortly after an order is placed.
A consistent 24-hour cancellation window allows us to provide customers with an opportunity to correct or reconsider a purchase while still allowing our team to process orders and secure inventory efficiently.
Preorders and Backorders
Preorders, backorders, and Reserve Now items are subject to the same 24-hour cancellation window as every other order.
The fact that an item has not yet been released, received by our warehouse, or shipped does not extend the cancellation period.
Once 24 hours have passed from the time the order was placed, the order cannot be cancelled at the customer's request.
If Wargame Portal is ultimately unable to fulfill an item, any applicable refund or resolution will be handled separately under the policies governing that product or order. This is not considered a customer-requested cancellation.
Accidental Orders
Accidental purchases are also subject to the 24-hour cancellation window.
If you place an order by mistake, please submit your cancellation request as soon as possible. We are happy to cancel eligible orders when the request is received within 24 hours of purchase.
After 24 hours, an accidental purchase does not provide an exception to the cancellation policy.
After the Cancellation Window
If more than 24 hours have passed since your order was placed, the cancellation request will be declined.
Once the order is delivered, eligible merchandise may instead be returned in accordance with our standard Return Policy:
https://help.wargameportal.com/en-US/what%E2%80%99s-your-return-policy-1347991
All normal return windows, product-condition requirements, restocking fees, exclusions, and final-sale restrictions apply.
The ability to return an eligible item after delivery does not extend or replace the 24-hour cancellation window.
Repeated Cancellations and Temporary Account Suspensions
We understand that circumstances change and that an occasional cancellation may be necessary. However, repeatedly placing orders and subsequently cancelling them can create inventory, allocation, payment-processing, and fulfillment issues.
Customers who demonstrate a pattern of frequent or excessive order cancellations may have their purchasing privileges temporarily suspended.
Wargame Portal may consider factors such as the frequency of cancellations, the number of orders affected, the period of time over which the cancellations occurred, and the impact those orders had on inventory or supplier allocations.
Any temporary suspension will be determined on a case-by-case basis. During the suspension period, the customer will be unable to place new orders through Wargame Portal.
There is no automatic suspension based solely on a single cancellation. This provision is intended for accounts that demonstrate a repeated pattern of placing and cancelling orders.
Wargame Portal reserves the right to determine when cancellation activity constitutes excessive or abusive use of the ordering system and to determine the appropriate length of any temporary account suspension.
Additional Information
The 24-hour period begins at the time the order is placed, not when the order enters processing or fulfillment.
Submitting a request within the 24-hour window does not mean you need to receive a response from our team within that period. Eligibility is based on when the cancellation request is received by Wargame Portal.
Cancellation requests received after the 24-hour period will be declined, even if the order has not yet shipped or entered fulfillment.
As a private business, Wargame Portal reserves the right to enforce the policies outlined above. By completing checkout, customers acknowledge and agree to the cancellation terms in effect at the time of purchase.