What is your cancellation policy?Updated 2 hours ago
We understand that plans can change. Below is a breakdown of when orders may be cancelled, when a cancellation penalty applies, and when a cancellation request will be denied.
As a private business, Wargame Portal reserves the right to enforce the policies outlined below. Placing an order confirms your acceptance of these terms.
Regularly Stocked Items
Orders containing regularly stocked items may be cancelled within two business days of purchase at no cost, provided the order has not already shipped.
Cancellation requests submitted more than two business days after purchase may still be approved, provided the order has not shipped.
When an approved cancellation is submitted after the initial two-business-day window, customers may choose between:
A refund to the original payment method, subject to a 10% cancellation penalty.
Store credit for the full eligible cancellation amount with no cancellation penalty.
Once an order has shipped, it cannot be cancelled under any circumstance.
If your order has already shipped, you may request a return after it has been delivered in accordance with our Return Policy. Standard return requirements, fees, and exclusions apply.
Backordered Items
Backordered items may be cancelled within 24 hours of purchase for a full refund to the original payment method.
After 24 hours, cancellation requests are subject to approval because inventory may have already been ordered specifically to fulfill your purchase.
When an approved backorder cancellation is submitted after the initial 24-hour window, customers may choose between:
A refund to the original payment method, subject to a 10% cancellation penalty.
Store credit for the full eligible cancellation amount with no cancellation penalty.
If we cannot fulfill a backordered item within 15 business days, the affected item or order will be cancelled and refunded in full unless you choose to continue waiting.
No cancellation penalty applies when Wargame Portal cancels an item because we are unable to fulfill it.
Customers who choose to continue waiting may still request a cancellation later, but the request will be subject to approval based on whether the inventory has already been secured or shipped by the supplier.
Preorders
Preorders may only be cancelled within two business days of purchase.
After the two-business-day cancellation window has passed, cancellation requests will be denied. The 10% cancellation option and full store-credit option do not apply to preorders after the cancellation window has closed.
This applies regardless of the product’s release date or whether the preorder has entered fulfillment.
Preorder inventory is reserved based on supplier allocations and customer demand. Once the cancellation window has passed, we cannot reliably reduce or cancel the inventory committed to your purchase.
If you no longer want the item, you may request a return after it has shipped and been delivered, provided the item qualifies under our Return Policy.
Second-Wave Preorders
Second-wave preorders follow the same cancellation policy as standard preorders.
They may only be cancelled within two business days of purchase. Cancellation requests submitted after that period will be denied.
The 10% cancellation option and full store-credit option do not apply after the cancellation window has closed.
Second-wave inventory is acquired through extended supplier channels and is ordered specifically to fulfill confirmed customer purchases.
Special Order Items
Special Order items are reserved or procured specifically for the customer and may have a very limited cancellation window.
A cancellation may be requested within 24 hrs, but approval is not guaranteed if the item has already been ordered from the supplier.
Once a Special Order item has been procured, the order cannot be cancelled.
When a Special Order cancellation is approved after the initial cancellation window but before procurement, customers may choose between:
A refund to the original payment method, subject to a 10% cancellation penalty.
Store credit for the full eligible cancellation amount with no cancellation penalty.
Most Special Order items are submitted to the supplier within 24 hours of purchase. Special Order items may also be final sale and may not qualify for a return after delivery.
Third-Party Vendor Items
Items supplied or fulfilled through third-party vendors, including Baron of Dice, Magnet Baron, Hexforge, and similar brands, are often submitted for processing shortly after purchase.
Cancellation requests may be submitted within two business days, but approval is not guaranteed if the vendor has already accepted or begun processing the order.
After two business days, approved cancellations may be issued as either:
A refund to the original payment method, subject to a 10% cancellation penalty.
Store credit for the full eligible cancellation amount with no cancellation penalty.
If the vendor has already produced, fulfilled, or shipped the item, the cancellation request will be denied.
Some third-party items are made to order or final sale and may not qualify for a return.
Accidental Orders
We understand that mistakes can happen, and we will review cancellation requests submitted shortly after checkout.
However, our checkout process requires several deliberate steps, including item selection, cart review, shipping information, and payment confirmation. We do not use one-click purchasing or automatic purchase features.
When submitting an accidental-order cancellation request, please provide a brief explanation of what occurred. Requests claiming an accidental purchase without any additional context may be declined.
All accidental-order requests remain subject to the cancellation windows, approval requirements, and refund options listed in this policy.
Cancellation Refund Options
Where a cancellation penalty is applicable, customers may choose between the following options:
Cash refund: The eligible amount will be refunded to the original payment method, less a 10% cancellation penalty.
Store credit: The full eligible cancellation amount will be issued as store credit with no cancellation penalty.
Store credit is not redeemable for cash and will be issued to the customer account associated with the order.
The 10% cancellation penalty helps cover payment-processing costs, supplier commitments, administrative work, and inventory that may have been ordered or reserved specifically for the customer.
No cancellation penalty applies when Wargame Portal cancels an item because we are unable to fulfill it.
Items That Cannot Be Cancelled
An item that is no longer eligible for cancellation may still qualify for a return after it has been delivered.
Returns are governed by our standard Return Policy:
https://help.wargameportal.com/en-US/what%E2%80%99s-your-return-policy-1347991
All standard return windows, restocking fees, product-condition requirements, and exclusions apply.
Certain products, including final-sale items, limited releases, Special Orders, second-wave pre-orders, paints, books, cards, and select third-party products, may not be returnable.
The ability to return an item does not extend or replace the cancellation window.
Additional Information
Cancellation requests are not guaranteed until they have been reviewed and approved by our team.
Submitting a cancellation request does not automatically stop fulfillment. If the order is shipped before the request can be reviewed, it can no longer be cancelled.
Cancellation reviews may take two to three business days to complete.
Refunds may require additional processing time before appearing on the original payment method.
Repeated or abusive cancellation activity may result in restrictions being placed on future purchases or the customer account.
If an order has already shipped or cannot be cancelled, you may request a return after delivery, subject to our Return Policy and its exclusions.