What is your cancellation policy?Updated 9 days ago
Wargame Portal maintains a firm cancellation policy based on when a request is received and whether inventory has already been secured for your order.
Cancellation Requests Within 24 Hours
Cancellation requests received within 24 hours of order placement are eligible for a full refund to the original payment method, provided cancellation is still possible and the item is not subject to the secured-item restriction below.
The 24-hour period begins at the time the order is placed. Eligibility is based on when Wargame Portal receives the cancellation request, not when our team responds.
This window applies to regularly stocked items, backordered and Reserve Now items, standard preorders, third-party vendor items, limited releases, and other items that remain eligible for cancellation.
Special Order and Second-Wave preorder items qualify for a refund to the original payment method within this window only if our sales team has not already secured them when the cancellation request is received. Once secured, any approved cancellation is eligible for store credit only.
For orders containing multiple item types, refund eligibility is determined separately for each cancelled item.
Special Orders and Second-Wave Preorders
Special Order and Second-Wave preorder items often require our sales team to commit funds or secure inventory specifically to fulfill customer purchases.
Once our sales team has secured an item, any approved customer-requested cancellation will be refunded as Wargame Portal store credit only. There are no exceptions to this restriction.
Secured inventory includes items purchased from a supplier or reserved against a confirmed supplier allocation for your order.
This restriction applies:
Even if the cancellation request is received within 24 hours of purchase.
Even if the item has not yet been released.
Even if the item has not yet arrived at our warehouse.
Even if your order has not entered fulfillment or shipped.
If the item has not been secured when your request is received, the standard timing rules apply: requests received within 24 hours are eligible for a refund to the original payment method, while requests received after 24 hours are eligible for store credit only.
Securing an item does not guarantee that cancellation remains possible. If the item or supplier commitment cannot be cancelled, we may decline the cancellation request entirely.
Cancellation Requests After 24 Hours
Cancellation requests received more than 24 hours after order placement are not eligible for a refund to the original payment method.
If cancellation can still be accommodated, the cancelled amount will be issued as Wargame Portal store credit only.
Store credit is issued for the full eligible cancellation amount without a cancellation penalty.
Store credit cannot be redeemed or exchanged for cash or converted into a refund to the original payment method.
If an order or item has reached a point where cancellation is no longer possible, the cancellation request may be declined entirely.
Why Does the Refund Method Change?
Wargame Portal begins processing customer orders quickly. Inventory may be allocated, purchased from vendors, reserved against supplier allocations, or moved into fulfillment shortly after an order is placed.
The initial 24-hour period gives customers an opportunity to correct or reconsider an eligible purchase while allowing our team to begin processing orders efficiently.
After that period, we may have already committed funds, inventory, labor, or supplier allocations to the purchase. Approved cancellations are therefore handled through store credit.
For Special Order and Second-Wave preorder items, the store-credit restriction takes effect as soon as our sales team secures the item, even if this occurs during the first 24 hours.
Preorders, Backorders, and Reserve Now Items
Standard preorders, backorders, and Reserve Now items follow the standard cancellation timing rules:
Within 24 hours: Eligible for a full refund to the original payment method if cancellation remains possible.
After 24 hours: Any approved cancellation is refunded as store credit only.
Second-Wave preorders and Special Order items follow the secured-item restriction described above.
An item’s release date, estimated arrival date, warehouse status, or shipping status does not extend the 24-hour refund window or remove the secured-item restriction.
If Wargame Portal is ultimately unable to fulfill an item, any applicable refund or resolution will be handled separately under the policies governing that product or order. This is not considered a customer-requested cancellation.
Accidental Orders and Personal Circumstances
Accidental purchases are subject to the same cancellation rules and secured-item restrictions as any other purchase.
Financial hardship, unexpected bills, changes in employment, changes of mind, or other personal circumstances do not create an exception.
If your cancellation qualifies for store credit only, store credit is the only refund method available. Our team will not convert it into a cash refund because of the reason provided.
Orders That Cannot Be Cancelled
Submitting a cancellation request does not guarantee that the order can still be stopped.
If an order or item has already been shipped, fulfilled, procured from a supplier, produced, transferred, or otherwise committed in a way that prevents cancellation, the request may be declined.
If an item cannot be cancelled, eligible merchandise may instead be returned after delivery in accordance with our Return Policy.
All normal return windows, product-condition requirements, restocking fees, exclusions, and final-sale restrictions apply.
The ability to return eligible merchandise does not extend the cancellation refund window or override an item’s final-sale restrictions.
Repeated Cancellations and Temporary Account Suspensions
Repeatedly placing and cancelling orders creates inventory, allocation, payment-processing, and fulfillment issues.
Customers who demonstrate a pattern of frequent or excessive cancellations may have their purchasing privileges temporarily suspended.
Wargame Portal may consider the frequency of cancellations, the number of orders affected, the period over which they occurred, and their impact on inventory or supplier allocations.
Suspensions are determined on a case-by-case basis. During a suspension, the customer may be unable to place new orders through Wargame Portal.
A single cancellation does not automatically result in suspension. This provision applies to accounts demonstrating a repeated pattern of placing and cancelling orders.
Wargame Portal reserves the right to determine when cancellation activity constitutes excessive or abusive use of the ordering system and the appropriate length of any temporary suspension.
Zero-Tolerance Policy on Exceptions
These cancellation and refund terms are firm. Wargame Portal maintains a zero-tolerance policy regarding exceptions and will not waive these requirements based on personal circumstances.
Requesting a supervisor, repeating a request, or providing additional personal explanations will not change the applicable refund method.
Our customer service team will apply the policy to the facts of your order. They will not negotiate exceptions.
By completing checkout, customers acknowledge and agree to the cancellation terms in effect at the time of purchase.